Operations Coordinator

About Couplepreneurs®

Couplepreneurs® is a fast-growing company that is helping couples who run businesses together grow their businesses - while creating (and keeping) a thriving romantic relationship at the same time.

Apart from the fulfillment of watching couples grow businesses, increase their family’s income, spend more time with their kids, create amazing job opportunities for others, give generously to causes they care about, and feel more connected in their relationship than ever before…

We offer competitive compensation, reward great performance, and provide immense growth opportunities for our team.

We believe in high standards, hard work, and helping others succeed holistically. If that resonates, you’ll love being a part of the team.

Role

As an Operations Coordinator at Couplepreneurs®, you’ll lead and support various operational and administrative tasks, ensuring the company runs with clarity and consistency as we grow. Your goal is to help turn vision into systems, align each department with measurable outcomes, and provide structure that drives growth.

If you love creating systems, thrive on accountability, and are driven by turning complexity into seamless processes to further our mission of helping couples in business… we’d love to talk to you!

Responsibilities

Systematizing Operations:

• Create and update systems and processes across departments
• Establish KPI frameworks that make performance visible, actionable, and accountable
• Build dashboards that provide real-time visibility into execution across all departments
• Coordinate with vendors to ensure projects run smoothly and efficiently

Client Delivery Operations:

• Assist with onboarding / off-boarding clients
• Sending out and scheduling regular client email broadcasts in High Level (call reminders, call recordings, client calendars, and other client communications)
• Keeping client records up-to-date, and inputting any important client dates (such as birthdays and anniversaries) into Airtable
• Sending cards and gifts to clients
• Consistently collect and organize client wins \& testimonials
• Assist with posting and responding to clients in Slack

Marketing Operations:

• Distributing content to our social media platforms
• Support with sending out email broadcasts in High Level
• Support with sending out text broadcasts
• Researching and contacting people for potential PR placements, podcast guesting and speaking opportunities

Other Administrative Responsibilities:

• Manage the professional calendar of the company founders, monitoring upcoming appointments and events and handling scheduling as necessary
• Manage the email inbox of the company founders, keeping it organized and handling all email correspondence
• Plan event logistics and coordinate with event venues and speakers
• Monitor billings and own the payment collections process
• Basic bookkeeping and keeping financial records up to date

Requirements

• 2-3 years of experience in an operational or administrative assistant role
• 2\+ years of experience in online business or the digital marketing space
• 2\+ years of customer service experience
• Can proficiently use and navigate Google Suite
• Experience with Slack, Airtable, and High Level preferred
• Excellent communication skills, both written and verbal
• A problem solver who is resourceful in finding the answers to questions on their own
• Excellent time management, and has the ability to prioritize tasks effectively
• Highly organized and detail-oriented
• Has demonstrable organizational skills, and knows how to own putting systems and processes in place
• Availability between 9am and 5pm eastern time preferred, though hours are flexible
• Demonstrable alignment with our company core values, including:
• Maximize Your Potential: Considers themselves driven and growth-oriented, always aiming to give it their all
• Role Model Behavior: Works and aims to live their life as if they are setting a positive example for their family, friends, and coworkers
• Truth With Love: Prefers a direct communication style, and is willing to openly accept and provide feedback in a commitment to grow personally and professionally
• Speed With Precision: Comfortable working in a fast-paced environment, while maintaining organization, accuracy / detail-orientation, and world-class quality in their work

Schedule

• Part-time to start, with the goal of moving to full-time within 3-6 months from start date.
• Must be available during regular business hours Monday-Friday, though hours are flexible.
• Must be flexible and able to work additional hours or weekends before / after events if the situation warrants it.

Location

• Remote, with preference given to those in the state of Florida for occasional in-person events.

Job Type: Part-time

Pay: $20\.00 - $25\.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Can you proficiently use Google Drive (and it's associated applications) from your past experience?
• If you encountered a problem or didn't know the answer to a question while working... what steps would you take to solve the problem?
• Share a brief video (2 minutes or less) explaining why you think you would be an excellent candidate for this role. Loom, Youtube (unlisted) or Google Drive links are great! Applications without a video will not be considered.

Work Location: Remote