Onboarding/Client Success Manager

Onboarding / Client Success Manager

ShipNomad \| Lebanon, TN \| On-site \| Full-Time

$65,000–$70,000 base \+ performance bonus

About ShipNomad

ShipNomad is one of the fastest-growing third-party logistics (3PL) providers in the Southeast. We serve a rapidly expanding portfolio of direct-to-consumer and wholesale brands across pets, apparel, beauty, supplements, and lifestyle categories. We have grown 175% and we're just getting started.

What started as a simple idea — finding a better way to fulfill orders — has become something much bigger: a mission to give DTC brands the kind of partner they actually deserve.

About the Role

The Onboarding / Client Success Manager is the single owner of the client experience at ShipNomad. You'll lead every new client from signed contract through go-live, then continue as their primary day-to-day relationship manager as they grow with us. You'll also partner directly with leadership on contract reviews and redlines during the onboarding process.

This is a foundational role with a clear growth path to Director of Client Operations. The right person will own the client journey end-to-end, build the systems and playbooks that define how ShipNomad operates, and step into a leadership track as we scale.

What You'll Do

• Own end-to-end client onboarding, from signed MSA to first shipment

• Lead kickoff calls, build onboarding timelines, and manage client-facing project plans

• Coordinate cross-functional handoffs between Sales, Fulfillment, and Systems

• Oversee integration setup (Shopify, Amazon, WMS connections, EDI)

• Lead contract reviews and redlines on MSAs, SLAs, SOWs, and Exhibit A pricing alongside leadership

• Serve as the primary day-to-day point of contact for your book of business

• Conduct monthly or quarterly business reviews with key accounts

• Build and continuously improve the ShipNomad onboarding playbook, SOPs, and client-facing templates

• Drive retention, satisfaction, and expansion across your portfolio

What You Bring

Required:

• 2\+ years in client success, account management, implementation, onboarding, or operations — ideally at a 3PL, SaaS, logistics tech, or e-commerce company

• Experience reviewing and redlining commercial contracts (MSAs, SOWs, SLAs)

• Proven ability to run multiple onboardings in parallel without dropping balls

• Excellent written and verbal communication

• High attention to detail, especially around pricing, SKUs, integrations, and billing

• Strong project management skills

• Proficiency with Google Workspace, Excel, and modern project management tools

• An ownership mentality

Preferred:

• Direct 3PL, fulfillment, or supply chain experience

• Familiarity with WMS platforms (ShipHero, Logiwa) and e-commerce platforms (Shopify, Amazon)

• Experience building onboarding processes from the ground up

• Working knowledge of parcel carriers (USPS, UPS, FedEx, DHL eCommerce)

• Experience with EDI or API integrations

What We Offer

• $65,000–$75,000 base salary plus performance-based bonus

• Clear growth path to Director of Client Operations

• Direct access to the founding team and real influence on company direction

• Health benefits and PTO

• A founder-led, high-trust culture where hungry, detail-obsessed operators thrive

How to Apply

Email your resume and a short note about the most complex client onboarding or contract situation you've personally owned to our hiring manager:

[email protected]

We read every application and move fast on the right people.