Pharmacy Project Manager

Must Haves:

3\+ years of experience managing client facing software implementation projects

External client facing experience

Experience implementing SaaS or enterprise platforms

Understanding of Software Developmental Life Cycle

Integration experience

Application: Jira AND Smartsheet or Excel

Plus:

PM experience in healthcare or life sciences, pharmacy , specialty pharmacy

Waterfall Project delivery or Agile Project Delivery

PMP Cert

Salesforce experience

Day to Day

As a Project Manager on the PMO team, you will serve as the primary owner of client implementations across our specialty pharmacy and hub solutions. This role is both strategic and hands-on—blending strong project execution with a consultative mindset.

You’ll work directly with pharmaceutical manufacturers, hub service providers, and internal cross-functional teams to deliver compliant, high-quality implementations that support therapy initiation, prior authorization, patient support programs, and overall patient access.

This is a high-visibility, client-facing role where your ability to manage complexity, communicate clearly, and build trust will directly impact client satisfaction and long-term partnerships.

What You’ll Do

• Lead end-to-end client implementations of SaaS solutions—from kickoff through go-live and stabilization
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation
• Act as a trusted advisor, guiding clients through implementation strategy, timelines, risks, and best practices
• Translate complex business, clinical, and operational requirements into clear implementation plans and system configurations
• Partner closely with Product Management to balance product roadmap with client needs and regulatory requirements
• Collaborate with Business Analysts to ensure requirements, user stories, workflows, integrations, and test plans accurately reflect client and program needs
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services teams to ensure timely and compliant delivery
• Proactively manage risks, issues, dependencies, and scope changes, especially in regulated healthcare environments
• Oversee project schedules, milestones, effort estimates, and defect prioritization
• Prepare and deliver executive-level project updates to internal leadership and client stakeholders
• Support client training, readiness planning, and go-live activities
• Ensure implementations align with healthcare compliance standards (HIPAA, data security, audit readiness, etc.)
• Contribute to PMO best practices, templates, and continuous process improvement