Senior Program Manager

Senior Manager – Program Delivery

Location – Remote

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 65 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80\+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3\.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann

About the role

The Senior Manager – Program Delivery will be responsible for owning the end-to-end execution of assigned programs, ensuring consistent delivery excellence across timelines, quality, and financial parameters. This role requires a strong operator with the ability to manage teams, drive execution rigor, and proactively mitigate risks while ensuring a seamless experience for all stakeholders.

Key Responsibilities:

Program \& Delivery Management

• Own end-to-end delivery of assigned programs, ensuring adherence to timelines, quality benchmarks, and financial targets
• Drive execution discipline across planning, coordination, and delivery cycles
• Identify potential delivery risks early and implement proactive mitigation strategies
• Ensure strict adherence to defined delivery frameworks, SOPs, and operating guidelines

Team Leadership \& Performance Management

• Lead and manage Project Managers and program delivery teams
• Establish clear roles, expectations, and accountability frameworks
• Review project plans, trackers, and progress updates regularly
• Coach and mentor team members to strengthen execution capability and ownership
• Act as the first point of escalation for delivery and team-related concerns

Governance, Reporting \& Process Excellence

• Drive structured governance through regular operating cadence and review mechanisms
• Ensure accuracy, consistency, and timeliness of MIS, dashboards, and reporting
• Strengthen delivery hygiene across documentation, communication, and approvals
• Identify opportunities for process simplification and operational efficiency improvements

Stakeholder \& Client Management

• Manage communication with internal and external stakeholders effectively
• Set clear expectations on scope, timelines, and interdependencies
• Escalate issues to the Delivery Head with clear context, impact assessment, and proposed solutions
• Ensure a seamless, professional, and high-quality delivery experience for clients and participants

Escalation \& Decision Support

• Independently resolve operational challenges wherever feasible
• Escalate only high-impact or strategic issues with well-structured recommendations
• Provide actionable insights and inputs to support leadership decision-making

Success Metrics

• Consistent on-time, high-quality program delivery
• Reduction in escalations reaching the Delivery Head
• Improved team productivity, ownership, and execution capability
• High stakeholder and client satisfaction scores
• Strong compliance with delivery processes and reporting standards

Experience \& Capability Requirements

• 10–14\+ years of experience in program, project, or delivery management
• Demonstrated experience managing Project Managers or senior delivery teams
• Strong operational rigor with excellent planning and execution skills
• High ownership mindset with the ability to operate autonomously
• Strong communication, stakeholder management, and problem-solving capabilities

Decision Authority

• Approve delivery plans, timelines, and execution strategies within defined frameworks
• Manage day-to-day delivery trade-offs and resource allocation decisions
• Proactively address performance gaps and execution risks
• Escalate to the Delivery Head only for strategic, financial, or high-risk matters

Key skills and qualifications:

• Bachelor’s degree in Business Administration, Engineering, Operations, or a related discipline; a Master’s degree (MBA or equivalent) is preferred
• Formal training or certification in project/program management methodologies (e.g., PMP, PRINCE2, Agile/Scrum) is an advantage
• Demonstrated ability to manage complex, multi-stakeholder programs in a fast-paced, matrixed environment
• Strong proficiency in program management tools, reporting frameworks, and data-driven decision-making
• Proven track record of leading and developing high-performing teams, including managing mid-level managers
• High degree of ownership, problem-solving capability, and operational judgment
• Excellent written and verbal communication skills with the ability to influence senior stakeholders
• Experience in education, edtech, or professional learning environments will be an added advantage

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://www.insidehighered.com/blogs/learning-innovation/why-chan-zuckerberg-backed-113-million-investmenteruditus-big-deal
• https://techcrunch.com/2020/08/31/chan-zuckerberg-initiative-backs-indian-education-startup-eruditus-in-113- million-fundraise/