Director Personal Lines Product

The Company

Established in 1988, the Arbella Insurance Group is an A rated company by AM Best, with over $1 billion in revenue and nearly $2 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut.

Arbella has been ranked number one on the Boston Business Journal’s “Best Places to Work” annual list. This is the 17th consecutive year the company has been named to the list. With a workforce of more than 970 workers in the state of Massachusetts and a network of approximately 500 independent insurance agents across New England, Arbella remains deeply committed to fostering a collaborative, empowered, and inclusive workplace culture. The company provides robust professional development programs and provides extensive onsite health and wellness activities, including personal training, nutrition classes, counseling and support for new moms transitioning back into the workforce after maternity leave. Arbella has been recognized as one of the Boston Business Journal’s “Top Charitable Contributors” for 16 consecutive years. The company and its employees support a wide variety of nonprofit organizations, from hunger relief to educational initiatives. In 2024, the Arbella Insurance Charitable Foundation celebrated its 20th anniversary by donating $2\.2 million to support 500 charitable organizations across New England.

Purpose of the Position

Manages a team of highly analytic and experienced individual analysts. Manages complex, large-scale, and highly specialized projects that impact product development, pricing strategy, profitability and growth of the Personal Lines business. Provides strategic and tactical direction for products. Evaluates business processes, recommends efficiencies and improvements and implements changes. Manages complex data gathering, reporting and analysis. Oversee Product Management Team that provides competitor analysis, filings, testing and analytics.

Key Responsibilities

Responsibilities of the role.

• Expected to make meaningful contribution to the overall business results of the personal lines of business in given states
• Has primary product management responsibilities for Home, Dwelling Fire, Auto and Umbrella product lines in all geographies
• Rate setting, forms and competitive position – research, analyze and make recommendations for final rate picks and product coverages. Leads filings and negotiates with Department of Insurance to gain approvals.
• Works with I/T to execute the filings – creates requirements, collaborates on implementation and tests outcomes.
• Oversight of strategy and evolution of rating algorithms for all products
• Monitors competitor filings and prepares monthly reports summarizing rate and form activity in the marketplace.
• Monitors trends in PL business including new business, quote and close rates, growth, profit, retention and profile of customer to identify needed changes.
• Regularly works with Claims to identify trends that impact profitability
• Responds to regulator inquiry with needed analysis and fact finding. Acts as SME for the rest of the organization to finalize our response.
• Creates a competitive advantage for Arbella in ease of doing business by monitoring marketplace trends and works with I/T to implement improvements.
• Partners with PL Underwriting on appetite, guidelines, desired customer profile, profit improvement activities and general underwriting direction. Provides PL Underwriting with needed reports to effectively manage agents and books of business.
• Works with independent and captive agents, marketing and other internal teams to devise effective product and ease of doing business improvements.
• Manages a team conducting all levels of product analysis under varying levels of supervision and direction.
• Provides support on the development of state strategies and through focusing analyst resources on value-added analysis. Includes comparative rater data, competitive filings, etc. Directs Product Analysts on competitive research activities.
• Direct reports include Product Manager and business analysts.
• Develops the team’s skills and competencies

The Candidate

Experience and Professional Qualifications

Experience and professional qualifications required for the role.

• Intimate working knowledge of the Personal Lines Property and Casualty insurance industry including pricing, product, underwriting practices and competitive analysis
• Intimate experience working with the DOL
• In depth experience developing, leading and managing a team of highly qualified analysts
• Experience working with technology teams to execute product, pricing and system changes
• Experience working in both MA and CT marketplaces a plus
• Independent Agency and Captive Agency experience a plus
• Bachelor's Degree plus 8 years experience with Personal Lines Product, Pricing and Underwriting Management. Master's Degree preferred.
• Excellent leadership, communication and relationship building skills.

Our current reasonable and good faith estimate of the annual base for this position is approximately $175,000 - $210,000 \+ bonus based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

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