Business Operations Manager

We’re hiring a Business Operations Manager who can architect, rebuild, and own the operating system of a fast-scaling global DTC beauty brand.

This is not a coordinator role. This is for someone who has built the full operational backbone for a high-growth eCommerce brand - systems, processes, dashboards, workflows, automations, and data clarity.

You will turn speed into structure. Chaos into predictability. Teams into a coordinated execution engine.

This role reports directly to the CEO and has a clear C-suite trajectory.

WHO THEY ARE

A category-defining DTC skincare \& beauty brand leading the anti-aging device space. Fast-moving. Globally scaled. Founder-led. High standards.

The company is entering the next stage of growth and needs a technical operator who can:

• Build scalable systems
• Fix visibility gaps
• Increase execution speed
• Align teams around clear processes
• Create a single source of truth for performance

YOUR MISSION

Build and own the company’s entire operational system so every department- Marketing, Creative, Product, Ops, CX, Retention, Compliance - executes faster, communicates clearly, and operates predictably. Your systems will become the infrastructure the company scales on.

This is a fully remote contractor role, reporting directly to the CEO and working closely across all departments.

WHAT’S IN IT FOR YOU

• Full ownership of core operational infrastructure across ClickUp, Shopify, CheckoutChamp, and supporting systems.
• A remote-first, high-autonomy role built for deep focus and meaningful impact.
• A clear path to senior leadership as operations scale (Head of Ops / COO trajectory).
• A high-impact seat inside a fast-scaling global DTC beauty brand.
• Direct collaboration with Product, Dev, Creative, and Growth on launches, funnels, and execution.
• Exposure to advanced eCommerce setups, including multi-country rollouts, VSL funnels, and custom integrations.

WHAT YOU’RE GETTING INTO

1\. Rebuild \& Own the Operating System

You are the architect of all internal systems.

You will:

• Rebuild ClickUp from the ground up
• Structure spaces, workflows, automations, and dashboards
• Maintain system hygiene \& enforce accountability
• Build living documentation for each department
• Standardize how work flows across the company

2\. Process Design \& Documentation

You will create the company’s internal knowledge infrastructure.

Your work includes:

• Mapping out current workflows across departments
• Designing clean, scalable processes
• Building a complete SOP Library
• Creating role-specific documentation and execution guidelines

3\. Cross-Functional Execution Management

You run the operating rhythm of the entire company.

You will:

• Lead weekly sprints for Creative, Retention, Ops, Product, CX
• Turn meetings into clear tasks, timelines, and owners
• Track progress and eliminate blockers
• Keep teams aligned and accountable

4\. New Product \& Project Execution

You will manage end-to-end launch workflows.

You will:

• Build predictable launch timelines
• Synchronize Product, Ops, Compliance, Creative, and CX
• Track critical paths and ensure deadlines are hit
• Maintain complete visibility across departments

5\. Automation \& AI Integration

Your job is to increase speed and reduce manual work.

You will:

• Build operational automations (Slack, ClickUp, data alerts, triggers)
• Deploy AI agents for reporting, QC and SOP drafting
• Remove repetitive tasks and inefficiencies everywhere

6\. Data Layer \& KPI Visibility

You will create the company’s single source of truth.

Your responsibilities include:

• Building automated dashboards
• Ensuring data accuracy and reliability
• Owning operational KPIs (refunds, chargebacks, NPS, retention, inventory, throughput, execution speed)
• Leading weekly/monthly operational reviews with the CEO

WHO YOU ARE

A senior operator who has:

• 4\+ years in DTC / eCommerce operations
• Built ClickUp/Asana systems from scratch (not “used,” but “designed”)
• Created SOP libraries
• Managed cross-functional teams
• Scaling experience in fast-growth, founder-led brands
• Deep project management \+ automation skills
• A systems-first mind
• Strong communication and leadership
• Bonus: EOS/Traction familiarity

WHAT SUCCESS LOOKS LIKE

30 Days:

You’ve rebuilt the ClickUp foundation and created immediate clarity.

60 Days:

Sprints run predictably, teams are aligned, and blockers disappear earlier.

90 Days:

Launches, operations, and workflows run smoothly - with full visibility.

6 Months:

You’ve built the operational infrastructure the company scales on, and leadership is operating with clarity instead of chaos.