Partnership Manager

Location:

Remote – North America

Department:

Partnerships \& Alliances

Reports To:

Head of Global Partnerships

About the Role :

We are seeking a senior, revenue-driven

Partner Manager

to own and grow our strategic resale partnership with Five9 across North America.This is a quota-carrying, field-facing individual contributor role responsible for driving sourced and influenced revenue through the Five9 ecosystem. The ideal candidate brings direct Five9 experience, strong field alignment skills, and a proven ability to translate alliance strategy into measurable pipeline and closed revenue.This role is critical to scaling our Five9 resale motion and will serve as the blueprint for future ISV resale partnerships.

What You’ll Own :

Revenue growth through the Five9 resale partnership

Sourced and influenced pipeline generation

Field alignment with Five9 regional sales teams

Executive relationship management

Deal registration discipline and joint forecasting

Enablement and activation of Five9 AEs \& ADs

Primary Responsibilities:

• Revenue \& Pipeline Ownership

Carry a quota tied to Five9 resale revenue

Drive partner-sourced and partner-influenced pipeline

Lead joint account planning across strategic territories

Maintain accurate forecasting of Five9-related opportunities

Ensure deal registration process compliance and visibility

• Field Alignment \& Execution

Embed with Five9 regional sales leadership and RVPs

Conduct recurring pipeline syncs with Five9 AEs

Identify whitespace opportunities within target accounts

Facilitate joint selling motions between internal sales and Five9 field teams

• Executive Relationship Management

Build relationships with Five9 VP and senior leadership stakeholders

Participate in executive business reviews (QBRs)

Align on GTM priorities, pipeline strategy, and expansion plans

• Enablement \& Program Activation

Deliver enablement sessions to Five9 sales teams

Partner with Marketing on co-branded campaigns and regional events

Drive awareness of product releases, integrations, and success stories

Identify opportunities to mature and scale the resale program

Day-to-Day Expectations:

• Weekly pipeline reviews with Five9 regional sales teams
• Ongoing engagement with Five9 AEs and overlay teams
• Proactive outreach into key Five9 accounts
• Close coordination with internal AEs on joint deals
• CRM accuracy and reporting on sourced/influenced revenue
• Field travel for key meetings, SKOs, and QBRs as needed

What We’re Looking For:

• 7\+ years in channel, alliances, or field sales within SaaS
• Direct experience working with Five9 (required)
• Strong understanding of resale/ISV partner motions
• Experience carrying a revenue quota
• Executive presence and field credibility
• Proven ability to drive pipeline and close revenue through a partner
• Background in CCaaS, contact center, or CX technology strongly preferred

Why This Role Matters:

• Five9 is a strategic growth engine for our company. This role will directly influence revenue growth and field execution across North America.You will help:Scale a high-impact resale motion
• Strengthen executive alignment
• Drive measurable revenue outcomes
• Establish the model for future ISV resale partnerships

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.