Service Designer/UX

Working model

Agile product delivery with cross-functional collaboration

Environment

Large-scale digital platform and service delivery in a regulated enterprise context

Role Summary

We are looking for a Senior UX Designer to lead the design of strategic digital experiences across complex internal and external-facing journeys. The role will shape product direction, influence senior stakeholders, and ensure consistent, accessible, high-quality user experiences across a multi-team delivery environment.

Key Responsibilities

• Own end-to-end UX activities from discovery through implementation across strategic digital journeys.
• Lead stakeholder engagement sessions to align customer needs, business outcomes and technology constraints.
• Define experience strategies, user journeys, service interactions, prototypes and detailed interaction models.
• Collaborate closely with Product Owners, Engineers, Architects, Delivery Leads, Service Designers and Content specialists.
• Champion accessibility, usability, design consistency and evidence-based decision making.
• Facilitate workshops, design reviews and playback sessions with senior and cross-functional stakeholders.
• Support user research, usability testing and iterative design improvements based on feedback and insight.
• Contribute to design standards, reusable patterns and quality assurance through delivery.

Essential Skills \& Experience

• Significant UX design experience across large-scale digital products or platforms.
• Strong command of user-centred design, interaction design and information architecture.
• Advanced proficiency in Figma and modern prototyping/design collaboration tooling.
• Proven ability to influence stakeholders and make pragmatic design decisions in complex environments.
• Experience working within Agile and product-led delivery teams.
• Strong communication skills with the ability to explain design choices to technical and non-technical audiences.

Desirable Skills

• Experience within Financial Services or another regulated enterprise environment.
• Knowledge of accessibility standards and inclusive design practices.
• Exposure to service design, journey mapping and design thinking methods.
• Experience contributing to enterprise design systems and reusable design patterns.
• Familiarity with digital platform ecosystems, developer-facing experiences or self-service journeys.