E-mail Operations Planner

Work is Sweet!

'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary

Position Objective:

Ensure efficient planning, scheduling, and resource allocation for marketing email production. This role partners with internal teams and external agencies to streamline workflows, optimize processes, and ensure all email campaigns are delivered on time and at the highest quality.

The pay range for this position is expected to be $80,000 - $87,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description

Job Responsibilities

• Manage the end-to-end email production process, including project kickoffs, scheduling, execution, reviews, approvals, and final delivery using project management tools.
• Partner with internal stakeholders and external agency teams to develop and maintain timelines, milestones, and standardized workflows for all customer-facing email communications.
• Serve as a central point of contact for project status, communicating updates, changes, risks, and alternative solutions to key stakeholders.
• Ensure all processes align with email best practices and operational efficiency standards.
• Maintain and continuously improve documentation, identifying opportunities for workflow optimization, automation, and innovation.
• Support additional projects and operational initiatives as needed.
• All See’s staff must be committed to the company’s core principles and workplace values, including a demonstrated commitment to diversity and inclusion.

Candidate Profile

• Bachelor’s degree in Marketing, Communications, Business, or related field, or equivalent work experience; project management certification is a plus.
• 2–3 years of experience in email operations, marketing production, or a traffic/project management role.
• Strong organizational and project management skills with the ability to balance attention to detail and strategic priorities.
• Excellent communication and collaboration skills, with experience working cross-functionally (creative, marketing, development, and agency partners).
• Proven ability to thrive in a fast-paced, evolving environment; highly proactive, adaptable, and solutions-oriented.
• Ability to manage multiple projects simultaneously and respond quickly to feedback and changing priorities.
• Strong aptitude for learning new tools and technologies and driving process improvements.
• Experience with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, and Figma; experience with project management tools preferred.

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

*See's is an EOE

See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189\.00).*