Agency Systems Mgt Quality Assurance Analyst I

##### The Agency Systems Management Analyst I successfully supports the Agency Systems Management team by conducting standardized quality assurance reviews on LERETA’s Proprietary tax agency information. The position ensures consistency with LERETA, clients, and tax agency needs and provides timely and accurate feedback and reporting to the team and management. The role establishes and maintains high quality relationships between LERETA and the taxing jurisdictions and agencies and is knowledgeable on each agency’s specific requirements and LERETA’s departmental processes.

Agency Systems Management

• Ensures compliance with established internal control procedures by examining agency records, reports and operating procedures

• Prepares audit reports by documenting audit tests and findings

• Communicates audit findings with auditees by preparing final reports

• Evaluates adequacy of internal control systems by completing audit questionnaires

• Maintains internal control systems by updating audit programs and questionnaires

• Recommends new policies and procedures based on findings

• Prepares special audit control reports by collecting, analyzing, and summarizing operating information and trends

• Complies with all security requirements by reading and adhering to all LERETA policies

• Reviews agency trending to identify processing gaps and recommend business improvement solutions

• Maintains a current knowledge of State and Local Mortgage tax requirements

• Organizes and prioritizes to ensure timely completion of daily assigned tasks

• Performs other miscellaneous tasks, as assigned by management

Leadership

• Communicates with all business units and works with various resources to review history and business requirements

• Provides feedback to all business units as needed

• Maintains performance standards for quality and productivity required for this position

• Provides training, support, and mentoring as required to both existing and new associates

• Assists other team members as needed

• Assists in the development of procedures and/or processing

• Shares accountability with team for delivering service and quality to clients

Strategic Support

• Confers with and assists other LERETA employees.

• Participates in formulating and administering company policies and develops long range goals and objectives

• Supports, leads, and provides updates for other strategic and operational projects as assigned by management

This position will perform other duties as assigned based on the needs of the department.

Required Education \& Experience

• Bachelor’s Degree in Business, Finance or related discipline.
• 5 years’ experience in mortgage servicing industry
• Leadership experience with a minimum of 3 direct reports and/or 10 indirect staff

Salary range: $20\.00 - $21\.93

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.