Workforce Analytics Manager

The Workforce Analytics Manager owns labor modeling, staffing forecasts, and performance reporting across a high-volume resort and casino environment. This role partners with Operations, Finance, and HR to turn demand signals into staffing plans, improve schedule quality, control labor spend, and ensure compliance with wage and hour requirements. You will build the standards, dashboards, and decision support that leaders rely on to balance guest service with cost efficiency.

What you will do

• Build and maintain labor standards across hotel, casino, food and beverage, retail, and other resort departments
• Translate forecasted business volumes into staffing requirements using per-hour productivity standards (covers per hour, drinks per hour, calls per hour, handle pulls per hour, and more)
• Forecast staffing needs using historical demand, occupancy, gaming volume, events, and seasonality
• Own variance analysis between labor plans and actual performance, recommending schedule and staffing adjustments that protect service levels and improve efficiency
• Develop dashboards and executive-ready KPI reporting (labor percent of revenue, cost per occupied room, FTE vs. demand, productivity metrics)
• Model scenarios for new outlets, schedule changes, and growth initiatives to support planning and investment decisions
• Present insights to senior leaders, highlighting cost-saving opportunities and service improvements
• Administer and optimize the WFM and scheduling platform (Workday) and help drive adoption across departments
• Support integration between HRIS, payroll, and scheduling systems to improve data quality and reporting reliability
• Monitor compliance requirements related to breaks, overtime, wage and hour rules, and applicable tribal employment regulations
• Support Finance and HR with budgeting, annual labor planning, and labor utilization initiatives
• Lead or support projects that improve forecasting accuracy, labor utilization, and reporting automation
• Train department leaders on dashboards, KPIs, and effective schedule management practices
• Maintain a robust reporting package that tracks labor usage, business trends, and departmental performance

Minimum qualifications

• Bachelor’s degree in Business, Finance, HR, Data Analytics, or related field plus 3\+ years of experience in workforce planning, labor analytics, or financial planning (or equivalent combination of education and experience)
• Advanced Excel or Google Sheets skills and hands-on experience with BI tools (Power BI, Tableau)
• Strong knowledge of labor standards, forecasting methodologies, and FTE planning
• Clear communicator who can partner with operators and present to executives
• Highly organized with the ability to manage multiple priorities
• Ability to sit at a computer for extended periods
• Willingness to work in a smoking environment and follow health and safety measures

Preferred qualifications

• Workforce planning experience in a high-volume gaming, hospitality, or service organization
• Ability to automate reporting using SQL, Python, or similar
• Experience implementing or managing a WFM platform (Workday)
• Experience with Adaptive Analytics, Workday, or other cloud-based ERP or budgeting tools