Business Analyst - Operations

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Your career starts now. We are looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we would like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us atwww.amerihealthcaritas.com

We seek an experienced, passionate, and highly motivated WFM Business Analyst (BA) to join our Workforce Management Team. This consists of Data Analytics, Forecasting and critical Workforce Management procedures of our Claims and other Back Office teams. This person will play a key role in working with internal Business Leaders to determine and manage data-driven elements such as Productivity, Time Usage, and Plan Service Levels. The Business Analyst will also work with the Verint WFM suite and utilize Verint to manage all application administrative tasks.

Responsibilities

• Completes data-driven dashboard reporting for our business, which highlights areas of improvement and areas of opportunity regarding Productivity, Time Usage, Quality, and other essential data required to manage a back-office team
• Uses Analysis to create and communicate daily forecasts that show Claims volume by age and make recommendations that are essential in meeting our Time to Pay goals
• Completes Daily Reporting for various Back Office departments to show inventory levels and aged inventory
• Manages all aspects of the Verint application, including Associate Profiles, Time Off Management, Integration files for accuracy in Claims queue management, and more
• Effectively communicates and works with leaders daily to ensure that all pieces of data presented by Workforce Management are succinct
• Works closely with IS teams regarding technical system issues that have an impact on the business
• Works closely with other Service Operations Analytic teams to develop plans to enhance overall efficiencies
• Consistent exercise of independent judgment and discretion in matters of significance
• Other duties and responsibilities as assigned

Work Arrangement

• Remote

**You Are**

• Capable of building strong customer relationships and delivering customer-centric solutions
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
• Adept at planning and organizing work to focus on priorities. Ability to Multitask and manage time effectively
• Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
• Resilient in recovering from setbacks and skilled at finding detours around obstacles
• Able to operate effectively, even when things are not clear, or the way forward is not obvious
• Adept at learning quickly, applying insights from past efforts to new situations
• Technically savvy, with a high level of understanding of Microsoft applications such as Excel, Access, Word and PowerPoint. Knowledge of SQL is a plus
• Understanding of Workforce Management ideas and methodologies, with a focus on non-traditional Workforce Management
• Capable at proactively managing changes in project scope, able to escalate issues whenever required, identify potential issues, and design contingency plans
• Able to work well in both independent and highly collaborative settings

Education And Experience

• Bachelor’s Degree or equivalent experience required
• 4 to 6 years of previous workforce management/business analysis experience in a customer operations environment
• Healthcare experience strongly preferred

Skills \& Abilities

• Adept at defining problems, collecting, and processing data resulting in solutions
• Skilled in building partnerships and effective communication to reach varied levels of an organization
• Adept proficiency with Microsoft applications. Primarily Excel, Access, PowerPoint. Knowledge of SQL is a plus
• Understanding of Workforce Management concepts and methodologies as well as experience with Workforce Management tools such as Verint
• Familiarity with Facets, EXP or other similar customer service applications a plus

Our Comprehensive Benefits Package

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.