Digital Manager

Job Type: Permanent - Full Time

Location: North Sydney or Brisbane

Job Category: Marketing

Job Description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers

.

Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

What You’ll Be Doing

Drive profitable digital growth across a leading distribution brand, helping customers seamlessly move through the purchase journey while improving conversion, retention and lifetime value.

You'll own an evidence-led optimisation program, using analytics, experimentation, customer insights and commercial data to identify opportunities, validate improvements and deliver measurable results.

• Drive digital growth strategies that improve conversion, revenue and customer outcomes
• Lead customer journey optimisation across web and mobile channels
• Design and execute A/B testing and experimentation programs
• Use analytics and customer insights to identify opportunities and inform decisions
• Partner with Product and Technology teams to deliver digital initiatives
• Build business cases and measure outcomes against commercial objectives
• Support AI-driven capabilities including search, personalisation and digital discovery
• Engage and influence stakeholders and collaborate across teams.

What skills and experience you’ll bring on this journey:

• Experience in digital growth, eCommerce, digital product management or conversion optimisation
• Strong analytical skills and a data-driven approach to decision making
• Experience leading experimentation and continuous improvement initiatives
• Strong commercial acumen and stakeholder management skills
• Ability to translate complex problems into practical solutions
• Experience within insurance, financial services, travel or another regulated industry is highly regarded.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period.

Career growth

. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Diversity and inclusion

. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Appy today and let’s go to great places together!