Key Account Manager - Industrial

Key Account Manager (Industrial)

Our client stands at the forefront of designing and manufacturing premier electrical test equipment and measurement instruments. Their extensive product lineup features insulation testers, low-resistance ohmmeters, battery testers, and cable fault location devices. They cater to a variety of industries including utilities, manufacturing, telecommunications, and building services. Celebrated for their innovation and quality, they empower electrical professionals globally in diagnosing and maintaining vital infrastructure, boosting operational efficiency and ensuring safety.

Overview

The Key Account Manager (Commercial \& Industrial) will drive growth across North America by developing new business and managing strategic relationships with industrial end-users and OEMs. This role blends proactive hunting with strong account management and requires a high sense of urgency, technical curiosity, and commercial acumen.

Responsibilities

New Business Development \& Account Management

• Prospect and develop new business across target industrial accounts, building a strong and sustainable pipeline
• Manage high-value and strategic accounts, ensuring consistent engagement and long-term satisfaction
• Build relationships with stakeholders at all levels, from operational contacts to executive leadership

Strategic Planning \& Revenue Growth

• Develop and execute territory and account plans aligned with customer initiatives and company objectives
• Identify opportunities for upselling and cross-selling products and services within existing accounts
• Establish partnerships and strategic alliances to increase market presence and account penetration

Customer Engagement \& Problem Solving

• Represent the full product and solution portfolio to commercial and industrial customers
• Identify application opportunities and position solutions effectively
• Resolve customer issues quickly to protect and strengthen relationships

Cross-Functional Collaboration

• Partner with internal stakeholders including product specialists, business unit leaders, and operations teams
• Provide customer and market feedback to support product development and business strategy

Sales Performance \& Reporting

• Maintain accurate CRM data including pipeline, account activity, and forecasting
• Track KPIs such as customer visits, calls, emails, and opportunity progression
• Identify risks and growth opportunities within accounts and take corrective action where needed

Requirements

• Bachelor’s degree in Engineering, Business, or a related field preferred
• 3–5 years of B2B sales experience, ideally within industrial or technical environments
• Proven ability to penetrate and grow accounts from entry-level contacts to executive stakeholders
• Strong technical aptitude with the ability to learn and communicate complex equipment or solutions
• Experience with electrical testing equipment or power industry applications is an asset
• Proficiency with CRM systems, Excel, and standard business tools

Additional Knowledge/Skills/Abilities

• Strong communication skills for technical and commercial discussions
• Customer-first mindset balanced with business objectives
• Negotiation skills with a focus on profitability and long-term value
• Problem-solving and adaptability in fast-paced environments
• Ability to manage multiple priorities and work independently under pressure
• Cross-functional collaboration across sales, engineering, operations, and finance