Business Analyst

Job Details:

Title:

Business Analyst

Client:

Banking

Location:

Hybrid at Chicago IL

Duration:

6\+ months of contract \| (Based upon performance, could be possibility of extension or hire)

Pay Range:

$45/hr - $48/Hr.

Shift:

Monday-Friday \| 8 AM - 5 PM

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Job Description

As a Client Relationship Manager / Client Service Representative (CSR), you will serve as the primary point of contact for the clients customers dealing in Futures \& Options and OTC Clearing.

The primary functions of this role include:

• Providing client support with trade and position management.

• Managing client relationships.

• Responding to market and product inquiries across the derivatives space.

• Supporting top-tier institutional clients while delivering outstanding customer service to strengthen client relationships.

Key Responsibilities

• Serve as the subject matter expert for client inquiries related to trades, positions, lifecycle events, commissions, reporting, and product offerings.

• Act as the central point of contact by researching and coordinating internally to resolve client queries and escalations.

• Handle escalations from both clients and internal teams to drive resolution on critical initiatives.

• Coordinate client outreach regarding last trade dates, physically settled contracts, and options expiries.

• Manage requests for additional access to the Mercury portal.

• Maintain regular communication with the Marketing team regarding client concerns, product requests, and internal tracking.

Required Qualifications

• Strong communication and leadership skills with the ability to interact effectively with clients and business partners.

• Ability to work in a fast-paced environment while managing multiple priorities.

• Self-motivated with the ability to work independently and take ownership of tasks and processes.

• Strong understanding of risk management in a client-facing environment.

• Proficiency in Excel, Word, and PowerPoint.

• Strong knowledge of client execution and clearing for Futures and Derivatives products across global markets.

• Understanding of industry rules, regulations, and standard market practices.

• Experience with GMI and other systems associated with cleared Futures and Derivatives.

• Experience working in a global environment with outsourced partners is a plus.

• In-depth knowledge of the margin process for Futures and Options.

• Ability to drive innovation and contribute new ideas.

• Comfortable working with diverse teams and viewpoints to determine the best solutions.

• Experience building relationships with a diverse client base and understanding evolving business needs.

• Commitment to continuous improvement and positive change.

• Ability to drive collaborative efforts to improve tools, technology, and ways of working.

• Values diversity and inclusion to better serve clients and employees worldwide.

Interested candidates, please send your updated resume or feel free to reach out for more details.