Technical Account Manager SMB

Technical Account Manager SMB

AI/Dev Start-up

Location: New York or San Francisco

Salary: $160,000 - $175,000 OTE (80/20) \+ stock \+ benefits

The Role

We’re looking for an experienced Technical Account Manager

to help SMB customers successfully adopt, scale, and optimise cutting-edge AI solutions. In this role, you’ll work closely with some of the world’s most innovative AI/ML teams, helping them unlock measurable business value from their AI applications.

You’ll act as a trusted advisor to customers, partnering with technical and business stakeholders to understand their goals, drive adoption, identify new use cases, and ensure long-term success. Working across customer success, engineering, product, and commercial teams, you’ll play a critical role in shaping customer outcomes and helping organisations build reliable, high-performing AI systems.

This is an exciting opportunity for someone with experience in customer success, technical account management or solutions consulting who is passionate about AI and enjoys solving complex customer challenges in a fast-growing environment.

The company is a very exciting, hyper-growth AI software start-up backed by leading investors, with significant funding and a rapidly growing customer base of SMB/enterprise and Fortune 500 organisations.

What You'll Be Doing

• Build and develop strong relationships with SMB AI/ML teams to drive adoption and expansion.
• Own customer success strategies across a portfolio of strategic accounts.
• Lead discovery conversations to understand customer goals, technical challenges, and business objectives.
• Deliver product demonstrations, workshops, and enablement sessions to showcase platform capabilities.
• Partner with customers on AI use cases, implementation strategies, and best practices.
• Collaborate closely with technical teams to solve complex customer challenges and ensure successful deployments.
• Monitor customer engagement, usage, and account health to identify opportunities for improvement.
• Run executive business reviews to demonstrate value, strengthen relationships, and identify expansion opportunities.
• Work closely with Account Management and commercial teams to support renewals and account growth.
• Act as the voice of the customer, communicating feedback and feature requests to internal product teams.
• Help shape scalable customer success processes as the company continues to grow.

Who You Are

• 3\+ years of experience in Technical Customer Success, Technical Account Management, Solutions Consulting, Solutions Engineering, or a similar customer-facing SaaS role.
• Experience managing SMB customers and complex stakeholder relationships.
• Strong technical understanding of AI software, APIs, integrations, and modern technology platforms.
• Strong technical experience experience around LLM/Gen AI concepts
• Comfortable demonstrating technical products and translating complex concepts into business value.
• Passionate about AI, machine learning, and emerging technologies.
• Experience working closely with engineering and product teams.
• A proactive, self-starting mindset with the ability to thrive in a fast-paced, evolving environment.
• Experience with AI/ML workflows, Generative AI, or developer-focused platforms

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