Logistics Operations Manager

Detailed Job DescriptionEnd-to-End Transaction Execution

• Own logistics execution after purchase orders are exchanged
• Coordinate shipment scheduling, carrier booking, and delivery confirmation
• Ensure all shipment details align with contractual terms (FOB, CIF, etc.)
• Track shipments from dispatch to completion and proactively manage delays
• Ensure clean handoff to Accounting and Credit upon proof of delivery

Freight \& Carrier Management

• Manage relationships with 3PL providers and freight partners
• Negotiate competitive freight rates and ensure pricing transparency
• Monitor carrier performance and service reliability
• Resolve freight disputes, damage claims, and service interruptions
• Improve freight cost efficiency without compromising reliability

Operational Systems \& Visibility

• Maintain accurate shipment tracking within Matium’s platform
• Standardize documentation processes (BOLs, delivery confirmations, invoices)
• Collaborate with Engineering to improve freight booking automation
• Identify operational bottlenecks and implement process improvements

Cross-Functional Coordination

• Partner closely with Verified Agents to ensure transaction timelines are met
• Coordinate with Credit \& Compliance to ensure insured shipment requirements are met
• Work with Accounting to reconcile freight costs and ensure timely settlement
• Provide real-time updates to suppliers and buyers during shipment lifecycle

Scalability \& Process Design

• Build logistics workflows that scale with GMV growth
• Implement KPIs around on-time delivery, freight cost efficiency, and dispute resolution
• Design escalation protocols for high-value or time-sensitive transactions
• Improve predictability and transparency across all shipments

What Success Looks Like

• High on-time delivery performance
• Clean settlement cycles with no logistics-related payment delays
• Reduced freight disputes and cost overruns
• Strong carrier network reliability
• Logistics systems capable of supporting 10x volume growth

Desired Skills \& Requirements

• 2\+ years of experience in logistics, freight operations, or supply chain management ideal; Entry-level okay
• Experience managing 3PL relationships and carrier negotiations
• Strong understanding of freight terms (FOB, CIF, etc.) and shipment documentation
• Experience operating in transaction-heavy environments preferred
• Strong organizational and execution discipline
• Ability to manage multiple shipments simultaneously without loss of accuracy
• Strong communication skills across commercial and operational teams
• Comfortable operating in a high-growth, infrastructure-building environment

Compensation

• Base Salary: $55,000 – $75,000 (commensurate with experience)
• Performance-based bonus potential
• Equity participation
• Full benefits package

Our Core Values

Work Smart

We believe in thinking before acting. Strategy comes first. We ask better questions, challenge assumptions, and design systems that scale. Speed matters — but intelligent speed matters more.

Be Open

We are open to learning, open to being wrong, and open with each other. We value honesty over comfort and transparency over politics. Growth requires humility — and humility creates trust.

Move Forward

We reflect, we learn, and then we keep going. We do not dwell on mistakes or cling to ego. We correct, adapt, and progress. Momentum is earned through consistent forward movement.