eCommerce QA Manager

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000\+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

🔍 About the Role

We’re looking for an

eCommerce QA Manager

to own quality across the entire digital commerce journey—from product discovery to checkout and post‑purchase flows.

As eCommerce QA Manager, you will define and drive the

quality strategy for customer‑facing platforms

, ensuring flawless releases, robust automation, and zero tolerance for checkout failures. You’ll work closely with engineering, product, and operations teams to protect conversion, revenue, and customer trust—especially during peak traffic events.

You will also play a key role in

modernizing QA practices

, including automation, CI/CD integration, and selective AI‑driven testing approaches.

✅ Key Responsibilities

• Quality Strategy \& Roadmap
• Define and execute the QA strategy, balancing manual testing excellence with scalable automation.
• Conversion \& Revenue Protection
• Oversee rigorous testing of checkout funnels, payment gateways, promotions, and third‑party integrations (ERP, CRM, OMS).
• Automation \& CI/CD Leadership
• Expand automated regression coverage across web and mobile using modern frameworks, aligned with CI/CD pipelines.
• Release Management
• Act as the final

Go/No‑Go authority

for production releases and feature launches.

• Peak Traffic Readiness
• Lead load, stress, and performance testing for major events (e.g., Black Friday, sales campaigns, seasonal peaks).
• Team Leadership
• Manage, mentor, and scale QA teams while embedding quality ownership across squads.
• AI‑Driven QA Innovation
• Drive or support the adoption of

AI‑enabled testing and quality analytics

to improve efficiency and defect prediction.

🧠 Required Skills \& Experience

• Experience
• 9\+ years in Quality Assurance
• 5\+ years leading QA teams in

eCommerce or high‑traffic digital platforms

• eCommerce \& Platform Expertise
• Strong experience with platforms such as

Salesforce Commerce Cloud (SFCC)

• Deep understanding of checkout flows, payments, promotions, and integrations
• Automation \& Tools
• Hands‑on experience with

Cypress, Playwright, or Selenium

• API testing using

Postman or similar tools

• CI/CD‑aligned testing strategies
• Quality \& Analytics
• Strong analytical mindset for defect analysis and site health monitoring
• Advanced use of

JIRA

for defect tracking and reporting

• Leadership \& Communication
• Proven ability to lead cross‑functional teams and influence stakeholders
• Languages
• Fluent English
• Russian language is highly appreciated

What do we offer?

• 25 holiday days per year.
• 1066 RON monthly budget in Benefit Online Platform.
• Life Insurance cover.
• The employees working on bank holidays will be benefitting either of a paid day off in the next 30 days \+ 100% of the hourly base salary for that specific day OR 200% of the hourly base salary for that specific day.
• Reimbursement for eyeglasses – max 1500 RON to be claimed every 3 years.
• Childbirth allowance of 7000 RON after 1 year in HCLTech.
• Internal trainings and certifications.

*HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s).