Senior Product Manager

Job Information

Department Name

ProductDate Opened

03/03/2026Job Type

Full timeIndustry

TechnologyRemote Job

Job Description

This is a remote position.

Senior Product Manager

Location: North America / Remote

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Key Responsibilities

• Own the product vision, strategy, and roadmap for assigned First Due modules, aligning with company goals while championing customer needs, configurations, and feature requests.
• Lead cross-functional collaboration with Engineering, QA, Design, Sales, Client Success, and external stakeholders to identify problems and deliver valuable, feasible, and high-quality solutions.
• Review, validate, and prioritize product defects and enhancements, balancing short-term sprint needs with long-term roadmap objectives.
• Act as the subject matter expert for assigned modules, engaging with customers, delivery teams, and leadership to ensure solutions meet operational, technical, and business needs.
• Use data, research, customer feedback, and product testing to inform decisions and ensure consistency, usability, and quality across all features.
• Partner with Sales and Client Success on customer demos, RFP responses, and evaluations; support go-to-market readiness for new features and releases.
• Collaborate with Design and Marketing to develop sales enablement materials and train internal teams on product enhancements.
• Build alignment and secure buy-in with senior leadership by clearly communicating product vision, tradeoffs, progress, and outcomes.
• Mentor product managers and cross-functional team members in product management best practices.

Requirements and Qualifications

• This is a remote role, but the employee must be located in the US.
• 8\+ years of experience as a Product Manager for a quickly growing SaaS company; experience in public safety or Govtech software preferred.
• Prior ownership of one or more SaaS products or product areas.
• 5\+ years of experience leading one or more scrum teams, ideally teams in different time zones and locations
• Extensive experience developing an understanding of customer needs with a track record of solving their problems; a proven ‘customer first’ mentality and commitment to customer satisfaction.
• Strong ability to make strategic prioritization decisions, considering requirements, resources, and deadlines.
• Proficiency in breaking down broad product concepts into thorough, validated product requirements and specifications.
• Experience using AI tools as part of a PDLC, including but not limited to creating PRDs, designs, prototypes, and coded solutions
• Demonstrated technical proficiency and effectiveness working closely with other business functions, including Engineering, Sales and Professional Services.
• An ability to align on long-term business strategies while driving impact on short-term product goals
• Experience working in an Agile development environment; Scrum/Agile certification preferred.
• Proven ability to ship new product features and increments in a fast-paced, high-pressure, deadline-oriented environment.
• Experience using JIRA and other product roadmapping tools.
• Ability to work independently in a collaborative, remote team environment.
• Excellent written and verbal communication and presentation skills
• Highly detail oriented and skilled in managing multiple responsibilities
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills
• Strong leadership skills; ability to mentor team members
• Relevant Bachelor’s Degree

*All**applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check.**As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.*

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to [email protected].

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation.The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy Notice *here**.*

First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.