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Process & Research Specialist

Valley Bank

Location

St. Petersburg, FL

Salary

Not specified

Type

fulltime

Posted

Today

via linkedin

Job Description

Responsibilities Include But Are Not Limited To

  • Assist in resolving complex customer service issues that require additional research and communication with other departments in the bank; follow through to customer resolution.
  • Use statistical methods to identify areas for operational improvement and make suggestions for streamlining processes.
  • Identify different types of data that need tracking to improve business performance.
  • Work on projects designed to improve quality, reduce errors and design new business processes.
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.
  • Work with management, support teams, customers and vendors to gather and analyze information and make recommendations.
  • Actively participate in the testing efforts of all Treasury products when upgrades/enhancements/releases are being initiated on the respective platforms, including any core banking system release installs.

,

Required Skills

  • Ability to prioritize, organize and follow through on projects.
  • Excellent PC skills, including the ability to work with data from multiple systems.
  • Excellent verbal and written communication skills.

Required Experience

  • High school diploma or GED and a minimum of three years' treasury operations experience.
  • Bachelor's degree with a minimum of two years' treasury operations experience preferred.

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