Head of Product Education

FIND YOUR MISSION

Missions are accomplished with people, driving towards a greater purpose. At ClearCo, our mission is to help our 3000\+ clients achieve theirs. When talking to our own team of A players, you’ll find that it’s not only the opportunity to drive this mission forward that keeps us thriving. It’s the freedom, flexibility, and support ClearCo provides back which contributes to our professional development and the pursuit of our personal missions and passions outside of work. Learn more about our state of the art, cloud-based talent platform and why you should consider joining us here

HEAD OF PRODUCT EDUCATION

We are seeking a Head of Product Education to lead how ClearCo enables both customers and internal teams to learn and succeed with our SaaS platform. This is a strategic, hands-on role responsible for our entire product education ecosystem; including our in-app guidance, LMS-based training programs, and AI-powered help center. You will lead a small, high-impact team and build the systems, content, and processes that drive product adoption, reduce time-to-value, and support scalable growth.

As a company that sells its own learning management system, this role is uniquely positioned to both deliver and showcase the power of our product through best-in-class education experiences.

The base salary for this role is $100,000 to $125,000 annually depending on skills and experience.

WHAT YOU WILL DO

• Define and execute a comprehensive product education strategy aligned to company goals (adoption, retention, support deflection, expansion)
• Build and scale a repeatable content creation process across courses, help center articles, videos, and in-app guidance
• Determine the most effective content modality for each learning objective (e.g., in-app guidance, video, articles, courses) and deliver blended, multimedia learning experiences embedded within the product journey
• Partner with Product and GTM teams to support feature launches with effective training and documentation
• Deliver contextual, in-app learning experiences using tools like Pendo
• Oversee and continuously improve our help center, ensuring it is structured and optimized for AI-driven support
• Establish and track key metrics (engagement, adoption, time-to-value, deflection) to measure impact and guide priorities
• Leverage AI tools to accelerate content creation and improve scalability of learning experiences
• Lead, coach, and prioritize work for a small team of product education and content professionals

WHAT WE’D LIKE YOU TO HAVE

• Ability to operate as both a strategic leader and hands-on builder in a small team environment
• Previous experience in product education, customer education, enablement, or instructional design within a SaaS environment
• Proven ability to build and scale content systems and processes, not just individual training programs
• Strong understanding of when and how to use different learning modalities (in-app guidance, video, documentation, courses) to drive behavior change
• Experience digital adoption tools like LMS, Pendo, Iorad, Webinar hosting, and Video production
• Experience partnering cross-functionally with Product, Marketing, Sales, and Customer Success
• Data-driven mindset with experience using analytics to measure and improve outcomes
• Experience with AI tools for content creation and distribution
• Ability to operate as both a strategic leader and hands-on builder in a small team environment
• Experience in HR tech or talent management is a plus
• Bachelor’s degree in a relevant field (e.g., Education, Instructional Design, Communications,Business, or related experience); advanced degree is a plus but not required

WHAT YOU WILL LOVE ABOUT ClearCo

• The people! Our employees and customers consistently express the best thing about ClearCo is our close-knit, exceptionally talented team. Check out our G2 reviews to see what people are saying about our solutions.
• A commitment to inclusion \& belonging. Engagement \= Inclusion. Your uniqueness powers our vision of a world where organizations perform optimally with empowered managers and engaged employees. Not only will you transform how we do business, but you will be a catalyst to change the world of work for our 3,000\+ customers.
• Outstanding benefits. Flexible vacation, medical/dental/vision, 401k with match, and even pet insurance. We’ve got your back so you can live your best life. See the full list here.
• It's about Listening to Many and Executing as One: We listen to many voices then we stack hands and move forward as one team. Learn more about all our core values here
• Professional growth. We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.
• Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCo mentor, or jump into a training session with our Learning Managers. Learn more here or check out our Great Places to Work Certification and Glassdoor reviews

ClearCo is an equal opportunity employer. We support and encourage diversity.