Service Designer

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500\. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth. For a brief 1-minute video about us, you can check out https://youtu.be/uJWBWQZEA6o.

Photon is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We bring out the best in each other.

Senior Service Designer (Research \& Design)

Position Summary

We are seeking an experienced

Senior Service Designer

to support our Finance Applications within the Experience Enablement organization. This individual will be responsible for leading end-to-end UX activities—from user research through high-fidelity design—while partnering closely with Business and Technology stakeholders in a complex enterprise environment.

The ideal candidate is a seasoned UX professional who is equally comfortable facilitating discovery sessions, conducting user research, creating polished designs in Figma, and navigating cross-functional stakeholder relationships. This role requires someone who can operate independently with minimal oversight and help strengthen collaboration between UX, Business, and Engineering teams.

Key Responsibilities

User Research \& Discovery

• Plan and conduct qualitative user research, including stakeholder interviews and contextual inquiry.
• Facilitate discovery workshops and design thinking sessions.
• Conduct usability testing and synthesize findings into actionable recommendations.
• Present research insights to business and technology stakeholders.

UX Design

• Translate research findings into user journeys, process flows, wireframes, and interactive prototypes.
• Produce high-fidelity UI designs using Figma.
• Collaborate closely with engineering teams to ensure successful implementation.
• Iterate designs based on stakeholder feedback and usability findings.

Stakeholder Collaboration

• Build trusted relationships across Business, Product, and Technology organizations.
• Facilitate alignment between business objectives and technical constraints.
• Communicate design rationale effectively to both technical and non-technical audiences.
• Help foster a collaborative UX culture by strengthening partnerships across cross-functional teams.

Required Qualifications

• 10\+ years of UX Design experience in enterprise environments.
• Demonstrated experience owning end-to-end UX projects from discovery through delivery.
• Strong qualitative research experience, including:
• Stakeholder interviews
• Workshop facilitation
• Usability testing
• Research synthesis
• Advanced proficiency with Figma.
• Experience creating:
• User flows
• Wireframes
• Interactive prototypes
• High-fidelity UI designs
• Experience collaborating directly with engineering teams throughout implementation.
• Excellent communication, presentation, and facilitation skills.
• Proven ability to work independently with minimal supervision.
• Experience designing internal enterprise applications.
• Financial Services or FinTech experience.
• Experience working within large, matrixed organizations.
• Experience balancing business needs with technical constraints.
• Ability to influence stakeholders without direct authority.
• Experience supporting organizational change through collaborative design practices.