User Experience Manager

Summary:

The Experience Research Consultant is an individual contributor who will be expected to lead, drive and manage the design, execution and synthesis of research across diverse methodologies, including exploratory, generative, and evaluative research. These aim to uncover actionable insights to inform strategic decisions and derisk critical assumptions across the product development lifecycle. This position will be assigned fully to a loyalty-related project.

Here are some of the specific details:

Job Title: Manager, Experience Research

Job Duration: Long Term

Job Location: Toronto, ON (Hybrid)

REQUIRED SKILLS:

• You are observant, curious, and passionate about collaborating with others to build customer-centric solutions. You combine analytical rigor with empathy for customers and thrive on turning complexity into clarity. You are a practitioner and a thought partner who helps teams make smarter, faster, and more informed product decisions.
• Degree in a research-related field, for example, Human-Computer Interaction, Psychology, Anthropology, Sociology, Behavioral Economics, Marketing, etc.
• 5 years’\+ experience in user experience research, market research, behavioral research, or related fields within innovation-driven organizations.
• Proven expertise in a broad range of qualitative and quantitative research methods including ethnography, contextual inquiry, usability testing, surveys, analytics interpretation, and experimental design.
• Strong experience in synthesizing complex data sets and translating research findings into clear, actionable insights that influence product and business strategy.
• Familiarity with product development lifecycles, MVP concept testing, and iterative design processes.
• Strong storytelling and communication skills, with experience presenting research findings to senior executives and diverse audiences.
• Ability to thrive in ambiguity and balance multiple priorities across global, cross-functional teams.
• Curious about the global evolution of consumer experiences — across payments, small business, digital identity, marketplaces, loyalty, and beyond.
• A collaborative and inclusive team player, who can build relationships and ensure connections across silos.

A reasonable, good faith estimate of the minimum and maximum for this position is $80/hr to $90/hr on w2

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/