Senior Product Delivery Associate - Digital

Job Description

Help build seamless digital experiences that make it easier for customers to complete applications with confidence. You will work across product, design, and technology to deliver features that improve clarity, speed, and customer outcomes.

As a Senior Product Delivery Associate in Digital, you support a digital experience that lets customers view application status, upload documents, sign electronically, resume saved applications, and respond to pending actions. You translate customer and business needs into clear requirements and user stories, partner with stakeholders to meet risk and control expectations, and drive delivery through agile execution. You also help ensure quality at release and support ongoing monitoring of production performance.

Job Responsibilities

• Research existing capabilities and recommend enhancements to meet customer and business needs.
• Gather and analyze requirements for completeness, consistency, feasibility, and alignment to standards.
• Define and prioritize requirements based on customer needs, business value, and delivery constraints.
• Partner with risk and control stakeholders to ensure requirements meet legal and risk expectations.
• Collaborate with design and experience partners to shape user journeys and interface specifications.
• Break work into epics and user stories that deliver measurable value within planned releases.
• Partner with technology teams through refinement and desk checks to improve acceptance criteria and reduce defects.
• Drive delivery against sprint and release goals by managing dependencies, timelines, and readiness.
• Prioritize defects using severity guidelines and analytics; drive timely resolution or documented risk acceptance.
• Support rollout planning and requirements for controlled customer release of new capabilities.
• Validate features at release and support ongoing control checks and production issue triage.

Required Qualifications, Capabilities, And Skills

• 3\+ years of experience in product, business analysis, or related roles with demonstrated technical delivery.
• Experience working in agile teams and across the software delivery lifecycle.
• Strong requirements writing and communication skills, including clear acceptance criteria.
• Experience with service-based architectures, including application programming interfaces and microservices.
• Proven track record delivering new features and improving customer experiences.
• Ability to prioritize work based on business needs, customer impact, and delivery timelines.
• Strong stakeholder management skills and ability to influence across functions and levels.
• Ability to operate effectively under tight timelines with sound judgment.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer \& Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.