Process Manager - Vendor Management

KBC Group

provides banking services in 5 European countries. The

international IT solutions

of the banking group,

covering several European countries,

takes place with

Hungarian and Belgian colleagues in Hungary and Belgium

, therefore not only our

services are international

, but also

our teams.

Our responsibilities range from day-to-day

operation

to

application development

and its operation.

We are constantly expanding the Hungarian side of the team

, which is why

we are looking for enthusiastic, motivated

new

team members with junior, medior or possibly senior work experience.

As the Process Manager for Vendor Management within Group Data Centers (GDC), you oversee the complete vendor and contract management process for our datacenter domains, including compute, storage, and networking. You also collaborate closely with the Vendor Management Office (VMO), Procurement, Legal, and Risk. You ensure that our vendor relationships, contracts, and governance are compliant, value-driven, and aligned with KBC policy, COBIT APO10 practices, and the Digital Operational Resilience Act (DORA). Your role extends beyond administration by possessing a strong understanding of the technical context. You challenge the content effectively, connect insights across teams, and articulate our operational approach to both internal stakeholders and external counterparts.

What you can expect working with us:

• You can make sure your future career is steady within our company
• Life-long learning and plenty of opportunities to challenge yourself
• Competitive salary as well as other benefits such as:
• 10% customizable cafeteria,
• annual performance-based reward,
• company phone with mobile internet, that you can use for private purposes as well
• employee discount at the bank
• Medicare
• Your English language skills won’t be worn out as you can use it on a daily basis
• Flexible schedule as we don’t use ‘Clock in Clock out’ system
• As our focus is on teamwork we consider it important to hang out in the "open office" together, but you have the option to spend 3 days per week working from home
• We value your insight and are always open to suggestions
• International environment with a cheerful work atmosphere
• Green office in Millennium Park, equipped with:
• bicycle storage and showers
• restaurant with panoramic views over the Danube and the National Theatre
• free coffee in our community area where we hang out and play darts, and many dining options in the surrounding area

What your job will be:

• Continuously improving the vendor management process from intake to monitoring and off-boarding, following VMO guidance and standards.
• Serving as the first point of contact for vendor management topics within GDC, actively aligning with VMO account managers, Procurement, and Legal.
• Installing and managing vendor governance, including cadence, agenda, decision logs, and follow-ups for performance, service quality, value for money, and remediation plans.
• Coordinating DORA/TPRM deliverables with case coordinators, ensuring timely and complete evidence for risk assessments, exit strategies, and register updates.
• Centralizing risks and insights across contracts into vendor-level dashboards, triggering necessary actions with contract owners and product teams.
• Safeguarding contract compliance, including SLAs, KPIs, security/privacy clauses, and cloud requirements, while preparing and guiding renewals and scope changes.
• Segmenting vendors and defining governance levels and escalation paths based on criticality and contract value.
• Coaching contract owners and engineers on process expectations, providing guidance, templates, and example evidence.
• Reporting progress and issues to GDC leadership with clear metrics and proposals.

What we expect from you:

• Proven experience in vendor and contract management, sourcing, service management, or a comparable process-ownership role is essential.
• Solid understanding of infrastructure domains, including datacenter compute, storage, and networking, is necessary, along with the ability to translate technical context into process decisions.
• Strong grasp of regulatory and policy frameworks such as DORA, TPRM, and COBIT APO10 is important, and experience with audits or compliance is a plus.
• Strong stakeholder management and facilitation skills are required, with comfort in leading governance and negotiations.
• Analytical mindset is crucial, with the ability to build and interpret dashboards and risk views, focusing on outcomes. Excellent communication skills in English are also essential.

What you can expect during the recruitment process:

• After sending your CV in English, expect a three-round interview process, one online with our local recruiter, one online in English with the Belgian team leader, and the final round is in person at our office in Budapest (in Hungarian) to get to know each other better.
• An efficient selection process is important for both of us, so we try to make it as fast as possible, and even if you are not selected we will give you a detailed feedback.