Branch Operations Manager

We are seeking an operational leader with strong financial acumen who can confidently manage customer relationships while ensuring branch profitability. You will oversee branch production, shop activities, and customer relations, while coordinating with estimating departments to align production capacity and critical path issues. Additionally, you will collaborate with accounting on revenue recognition, forecasting, and reporting. This is a hands-on, working manager role, with responsibilities that extend to performing traffic control and operations on the jobsite. The position requires a minimum 7am–5pm on-site schedule.

Essential Functions:

• Manage crews and equipment in remote locations to meet and exceed customer expectations.
• Serve as a direct representative to municipalities and customers, handling project notifications, securing permits, and ensuring compliance with ordinances and regulations.
• Solve problems quickly and independently, exercising sound judgment and authority.
• Develop employee schedules, manage personnel on projects, and ensure timely completion of paperwork.
• Coordinate labor needs for projects, including sourcing and scheduling external labor.
• Plan and schedule projects efficiently and cost-effectively.
• Assess employee performance and contribute to hiring and termination decisions.
• Oversee safety and compliance, including DOT and safety training for employees.
• Recognize that this is a high-demand position requiring availability as needed, including evenings, weekends, and additional workdays to meet project deadlines.
• Request and manage material needs based on project requirements.
• Maintain a system for reporting production to accounting for accurate billing.
• Maintain up-to-date weekly revenue forecast reports.
• Travel as needed for project oversight and customer interaction.

Key Leadership Competencies:

• Lead by example with a strong focus on safety, business ethics, work habits, and work-life balance.
• Communicate effectively and earn respect from employees, vendors, and customers.
• Engage in district-level discussions and represent the branch professionally.
• Serve as a collaborative team builder and contributor.
• Demonstrate accountability with a focus on maximizing profit and cash flow.
• Represent the organization in interactions with customers and agencies, handling scheduling, disputes, and scope changes professionally.

Knowledge and Skills:

• Deep understanding of state specifications for traffic control devices and materials.
• Industry involvement through trade associations or coalitions with state DOTs or similar organizations.
• Proficiency in MS Excel, Word, and Viewpoint (training provided as needed).
• Strong understanding of financial statements, including balance sheets and P\&L statements.

Education and Experience:

• Bachelor’s degree in Construction Management, Engineering, or a related field preferred.
• Minimum of 5 years of experience in traffic control and safety, including crew work and formal industry training.
• Minimum of 5 years of supervisory or management experience.