UX Design Researcher

Job Title:

UX Design Researcher

Location:

Toronto, ON (4 days onsite per week)

Duration:

12\+ Months

Type:

Full-Time, Contract

We're looking for an

Advanced Design Researcher

to join a leading banking client and drive research that shapes exceptional digital experiences for both clients and advisors.

What will the designer be working on?

• Lead generative and exploratory research for complex and ill-defined problems.
• Generate insights that inform the design of digital experiences for both clients and advisors.

Key Responsibilities

• Define research strategies and select appropriate research methodologies.
• Create research plans and align them with cross-functional stakeholders.
• Lead end-to-end research execution, analysis, and synthesis.
• Present actionable insights and provide design recommendations based on research findings.
• Partner closely with product, design, and business teams to influence strategic decisions.

What Makes Someone Successful in This Role?

• Works proactively and efficiently while keeping peers and stakeholders informed.
• Creates clear, organized documentation and compelling presentation materials.
• Demonstrates deep expertise in UX research methodologies and best practices.
• Collaborates effectively and involves the team in decision-making and strategic direction.

What Success Looks Like

• Delivering meaningful user insights that influence product strategy and design decisions.
• Driving evidence-based decision-making through high-quality research.
• Helping teams solve complex user problems with confidence.
• Improving digital experiences for clients and advisors through strategic research.

Must-Have Skills

• Strong qualitative and quantitative UX research expertise with rigorous study design and ethical research practices.
• Ability to connect user insights to business objectives and influence product strategy.
• Strong storytelling skills that translate research findings into compelling narratives for diverse audiences.
• Ability to synthesize complex data across multiple studies to identify patterns and inform strategic decisions.

Nice-to-Have Skills

• Experience working within digital product teams.
• Experience in financial services or adjacent industries such as insurance or government.
• Experience with data visualization and analytics tools.

"We use AI in the hiring process."

“Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.