Training Supervisor

What We Offer:

The Training Supervisor plays a critical role in ensuring our HR systems education supports our greater mission: delivering the most remarkable patient experience, in every dimension, every time.

This leader will supervise a team of trainers and instructional designers responsible for developing and delivering technical HR systems training across the organization. Your work ensures our team members are confident, capable, and proficient in the tools that support our workforce — ultimately enabling safe, reliable, and remarkable care.

If you are a training professional who has progressed from coordinating logistics to facilitating programs to designing learning experiences — and now want to lead and elevate a team — this is your opportunity.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Work Type: Hybrid (In office Tuesday–Thursday)

Locations: Charlotte, Winston-Salem, or Wilmington, NC

What We're Looking For:

• Education:

Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field, required. Master’s degree or relevant certifications (e.g., SHRM-CP, PHR) a plus, preferred. Experience can be substituted for a degree on a year-for-year basis.

• Experience: Minimum of 3 years of experience in HR, training, or talent management role, with at least 1 year in a leadership role, required.
• Licensure/Certification:

+ Talent Development Certifications (ATD, preferred.

+ Project Management Professional (PMP), preferred.

+ Certified Professional in Talent Development (CPTD), preferred.

• Additional Skills (required):

+ Proven experience in using adult learning principles to develop and manage effective training programs.

+ Strong project management, organizational, and analytical skills.

+ Excellent communication, interpersonal, and presentation abilities.

+ Proficiency in HR information systems (HRIS), Microsoft Office Suite, and LMS platforms.

+ Ability to supervise trainers and instructional designers.

• Additional Skills (preferred):

+ Data analysis and reporting on training effectiveness.

+ Familiarity with Cornerstone Learning Experience and Talent Marketplace.

+ Strategic thinking and cross-functional collaboration.

+ Coaching and mentoring capabilities.

What You'll Do:

Lead \& Develop the Training Team

• Supervise the day-to-day work of trainers and instructional designers
• Provide coaching, feedback, and professional development
• Ensure high-quality facilitation and instructional design standards
• Foster collaboration, accountability, and continuous improvement

Oversee HR Systems Training Strategy \& Delivery

Your team will design and deliver education for key HR platforms, including:

• iCIMS
• ServiceNow
• Infor
• Payfactors
• ILearn (internal learning platform)

You will:

• Ensure technical training is accurate, relevant, and user-focused
• Partner with HR and operational stakeholders to assess learning needs
• Support system updates with timely and effective education
• Measure and improve training effectiveness

Champion Learning Excellence

This role requires mastery across all three levels of the training profession:

• Training Coordination – understanding logistics, scheduling, systems, and operational flow
• Facilitation \& Platform Skills – engaging delivery, classroom and virtual presence
• Instructional Design – building effective, adult-learning-centered curriculum

We are seeking a leader who has progressed through all three levels and can mentor others in each.

• Progressive experience in Learning \& Organizational Development (L\&OD)
• Experience designing and developing technical training programs
• Experience facilitating training (in-person and virtual)
• Experience supervising instructors, facilitators, or instructional designers
• Background in HR systems or enterprise system training preferred