Sr. Program Manager

Synergy Business Innovation \& Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

This position is designated as work-from-home but may be required to travel to customer meetings as needed.

Job Description:

Synergy seeks a highly qualified Senior Program Manager with extensive Department of Defense (DoD) experience to organize, direct, and manage all aspects of complex IT contract operational support. This role involves overseeing multiple interrelated projects, leading contractor teams across multiple locations, and serving as the single point of contact for senior government stakeholders. The Sr. Program Manager will provide strategic direction, ensure project deliverables meet technical and business requirements, and manage budgets, schedules, and risk mitigation while maintaining high-quality project outcomes.

The ideal candidate for this role will have a proven track record of managing complex projects within DoD environments, with expertise in federal contracting, SAFe Agile delivery, and technical project leadership. They will demonstrate exceptional communication and negotiation skills, balancing program delivery with stakeholder priorities. The ability to manage large project teams, mitigate risks effectively, and deliver high-quality outcomes will be essential for success in this role.

Essential Functions \& Duties:

• Organize, direct, and manage large-scale IT services and software development projects, ensuring adherence to company, federal and DoD standards.
• Develop, gain approval for, and execute project and program plans, including cost-benefit analyses, risk assessments, and milestones.
• Oversee the full project lifecycle, from initiation and planning through execution, delivery, and closure.
• Work with integrated project teams, managing cross-functional integration, mitigating risks, and ensuring resource optimization.
• Track project progress using Atlassian tools such as Jira and Confluence and provide transparent reporting to internal and external stakeholders.
• Serve as the single point of contact for federal partners, customer leadership and all key stakeholders.
• Deliver concise program and project status briefings to leadership and other senior stakeholders.
• Lead Agile-based project management efforts, ensuring successful iterative delivery of backlog refinement, sprint and PI planning, development and testing, release management and quality assurance.
• Lead operational and support efforts, ensuring ticket response times are within SLAs, root causes are identified, short- and long-term resolutions are documented and executed, communications are timely and appropriate to the audience.
• Perform project cost estimation, monitor spending, reconcile invoices, and manage vendor relationships.
• Balance stakeholder priorities, scope changes, budget constraints, negotiating outcomes as needed.
• Enhance communication and reporting across all program levels with exemplary leadership and interpersonal skills.
• Facilitate user acceptance testing and ensure the successful delivery of products and services to company and federal standards.

Skills, Qualifications and Certifications of Best Candidates:

• 5\+ years of experience working with the Department of Defense (DoD) in a leadership or project management capacity – HIGHLY preferred
• 10\+ years of technical project management experience managing IT services and large software development projects - preferred
• 3\+ years of program management experience leading cross-functional teams across all phases of project lifecycles - preferred
• Proven experience delivering IT services and projects for federal agencies, particularly within complex DoD environments.
• Expertise in SAFe Agile methodologies with experience leading Agile teams and delivering incremental results.
• Experience using tools like Atlassian Jira and Confluence for program and task tracking.
• Federal contracting experience, including familiarity with FAR compliance, contract execution, and reporting requirements.
• Strong analytical, problem-solving, and negotiation skills for balancing scope, resources, and conflicting priorities.
• Excellent oral and written communication skills for presenting project COAs, roadmaps, progress, risks, and successes to senior stakeholders.
• Experience with security clearances or classified project environments preferred.

Certifications Required:

• Project Management Professional (PMP) certification required.

Citizenship or Work Authorization Required:

• US citizen
• Secret security clearance (or ability to obtain one)

Preferred Education \& Experience:

• Bachelor’s degree in Software Engineering, Computer Science, Information Systems, Information Technology, Engineering, Business, or related technical discipline from an accredited institution highly preferred.