About the Company

Spacestor are creators of workspace furniture that combines California cool with London Design We reward all individuals with more than Just a salary; we train and develop, listen to each other's ideas, we empower, we collaborate. We embrace every individual's unique talent and skills set and this wealthy resource is valued. opening many new paths to future successes.

Purpose of the Role

The Sales Support Specialist plays a key role in driving Spacestor's sales success across the US and Canada by delivering fast, accurate quotes and providing exceptional support to clients and sales reps throughout the project lifecycle. This is a salaried, exempt role that requires the exercise of independent judgment and discretion in shaping quoting strategy, managing pipeline priorities, and advising stakeholders.

You will be expected to own your territory's pipeline. exercise discretion in project prioritization and handoffs, and act as a trusted advisor to sales reps and clients. By deepening product knowledge and owning your territory's pipeline, you'll become a go-to expert in quoting, project coordination. and client success.

Key Responsibilities

Sales Quotes \& Decision-Making Deliver accurate, timely quotes while exercising discretion to ensure alignment with pricing strategy, margin goals, and operational capacity

CRM Accuracy \& Pipeline Management: Maintain and manage CRM pipeline health for your territory: exercise judgment in prioritizing opportunities, setting timelines, and recommending corrective actions to support forecasting and sales leadership

Client \& Stakeholder Advisory Act as a liaison to sales reps and clients, exercising discretion in resolving escalated issues, negotiating adjustments, and ensuring service levels that drive long-term client success

Cross-Functional Collaboration Partner with Operations, Engineering, and vendors to anticipate risks, resolve challenges, and ensure projects align with company policies and client expectations

Policy \& Process Development: Contribute to the refinement of SOPs, quoting frameworks, and CRM governance: train colleagues on best practices and recommend enhancements that improve efficiency and compliance

Independent Decision-Making Analyze complex client/project situations and make decisions on pricing adjustments, timeline commitments, and escalation paths with minimal oversight

Continuous Improvement: Lead or contribute to initiatives that optimize sales operations processes and recommend improvements to senior management for adoption

Key Skills and Competencies

Detail-Oriented: Focus on accuracy, compliance, and project execution

Client Communication \& Advisory Excellent interpersonal skills with a client-focused approach: able to guide and advise stakeholders

Proactive Problem-Solving \& Judgement: Anticipates needs, addresses obstacles independently, and exercises discretion in resolving issues

Cross-Department Collaboration Effective teamwork with Operations, Engineering, and vendors: able to influence project outcomes.

Nimble \& Flexible: Adaptable to changing priorities while maintaining ownership of deliverables

Positive Work Spirit Solution-oriented and team-focused attitude

Passionate About Product Solutions Committed to delivering optimal solutions that align with company objectives

CRM Proficiency Skilled in pipeline management, CRM tools, and maintaining data integrity for

Qualification \& Experience

Sales Support Experience: Experience in quoting, CRM administration, or sales operations with ownership of outcomes.

Product Knowledge Familiarity with product lifecycles and sales operations

Client-Facing Experience: Background in client-facing or B2B support roles

CRM \& Quoting Systems Proficiency in CRM and quoting platforms

Organizational Skills: Proven ability to manage multiple projects, prioritize, and make sound recommendations

Key Performance Indicators (KPls)

Quote Turnaround

CRM Pipeline Management

PO Processing Accuracy \& Turnaround Time

Customer Satisfaction (CSAT)

MSls (Meaningful Sales Interactions)

The above targets are subject to review and assessment each quarter

Inside Sales Representative

Job Description

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