Director of Operations - Medical Group

• JOB SUMMARY

+ The Director of Operations is a key member of the Medical Group leadership team responsible for practice and clinical operations oversight of assigned services. In addition, this role organizes support and improvement work across Front Desk and Business Operations throughout the Medical Group. The Director is also responsible for leading management team development initiatives, including coaching and mentoring to practice leaders. The Director partners with medical directors and practice leadership to translate organizational priorities into action plans, monitor performance, strengthen accountability, and support consistent, high-quality practice operations.

• JOB REQUIREMENTS

+ Experience:

• Ten years of progressive medical group leadership experience, including at five years of oversight over multiple locations, practices, and managers.

+ Education:

• Bachelor’s degree required.
• Master’s preferred.

+ Licensure \& Certifications:

• None.

• SKILLS \& ABILITIES

+ Demonstrated ability to oversee medical group or ambulatory practice operations and support practice leaders in achieving organizational goals, standards, policies, and procedures.

+ Experience developing and operationalizing action plans with medical directors, practice managers, clinical leaders, and other stakeholders.

+ Demonstrated ability to coach, mentor, develop, and upskill managers and staff.

+ Experience using key performance indicators, data, and structured accountability processes to monitor progress, identify barriers, and drive improvement.

+ Ability to support development and implementation of operating and capital budgets, with attention to staffing, operations, and infrastructure.

+ Experience improving administrative policies, procedures, workflows, and work processes with applicability across multiple practices.

+ Proven ability to build consensus, establish credibility, communicate expectations, and lead through influence and collaboration.

+ Demonstrated change-management capability and commitment to agility, innovation, and continuous learning.

+ Interest and capability in one or more additional areas such as informatics, data analytics, business planning, or project management are valued.

• WORKING RELATIONSHIPS

+ Title of position(s) supervised:

• Multiple site Practice Managers