Clinical Vendor Manager

Experience Aviva

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

Are you looking to make a meaningful impact? We are seeking a passionate professional to coordinate and manage our Insurer Examination (IE) program and its processes, along with the vendor relationship and performance management of Premiere clinic and IE vendors nationwide. You will also work with a clinical team that provides medical knowledge and expertise to support the claims department through education, coaching, and other knowledge transfer strategies.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our team!

What You’ll Do

• Manage the relationship with our treatment and Insurer Examination (IE) vendors. Lead vendor performance meetings, act on customer and adjuster feedback, manage performance issues and maintain strong relationships with our vendors.
• Support our customers’ recovery by ensuring evidence-based care is provided by community providers.
• Leverage HCAI BISS, Claims Center, and other systems and technology to enhance efficiency, productivity, indemnity management, and service delivery.
• Provide input to the healthcare SLT, anti-fraud and other stakeholders in support of future strategic direction and change from a healthcare perspective.
• Build a learning and development culture and practices to support employee retention and technical competence.

What You’ll Bring

• University Degree. Clinical, business or legal background an asset.
• In-depth knowledge of the Statutory Accident Benefits Schedule (SABS) and strong understanding of relevant legislation and industry regulations. Experience with a disability insurer or workplace injury insurance an asset.
• A collaborative approach. Stakeholder management skills. Openness to the ideas and expertise of others, and the ability to view a problem from multiple perspectives, acting in the best interests of the organization as a whole.
• Strong training, influencing and persuasion skills for a variety of audiences (staff, vendors, and management)
• Critical thinking skills. Analytical skills. The ability to translate strategy into operational initiatives.
• Strong communication skills. The ability to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
• The ability to lead, adapt to and support significant change

What You’ll Get

• The salary band for this position ranges from $100,000 to $140,000\. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model .
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ\+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally \& externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.