Assistant Manager, Vendor Management

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product \& service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D\&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), \& Career Development (https://www.axa.com.hk/en/career-development).

MAIN PURPOSE AND BACKGROUND OF THE POSITION

This role will report to the Vendor Management Lead and support strategic vendor and critical engagement in the following key areas:

• Key Performance
• Partnership and Supplier Management
• Contract Management
• Outsourcing Strategies

The vendor management team will be part of the operational excellence ecosystem so that there will be an overall end to end visibility to critical engagements. The team will be part of the COO (Chief Operating Office) professional family and will work with various stakeholders from the operation team primarily in the area of BPO (i.e. Business Process Outsourcing).

KEY SCOPE \& ACCOUNTABILITIES

• Continuously review engagements which are deemed business critical leveraging on the VRF (i.e. Vendor Risk Framework) and accreditation of strategic vendors.
• Evaluate vendor performance meeting company's standard and requirements
• Coordinating with various business departments governance with standard vendor management approach
• Conduct executive meetings with strategic vendors within the supplier portfolio across the organization
• Perform annual outsourcing reports jointly with compliance, risk, procurement and various stakeholders to fulfill group and statutory requirements
• Support in the implementation of outsourcing strategies, including onboarding and offboarding strategies
• Track and manage SOWs (i.e. Scope of Works), TA (i.e. Transaction Agreement) and/or MSA (i.e. Master Service Agreement) to reduce expenses and improve spend visibility and adherence to internal policies for strategic vendors

KEY BUSINESS PARTNERS

• Internal Stakeholders: operational teams (directors and/or managerial level), project management, incident management, data analytics, information technology
• External: Strategic suppliers

KEY REQUIREMENTS

• 6 years of proven experience with vendor management, project management, risk management or procurement
• Experience in cross-functional collaboration in matrix organization with multiple workstreams and suppliers
• Aptitude in decision making and agile mindset
• University graduate in operations, project management or business administration preferred but not compulsory
• Excellent communication skills in both English, Cantonese and/or Mandarin
• Good change management, communication and problem solving skills
• Result-oriented, detailed-mind, able to work in fast paced working environment and can work under pressure