Director of Operations

General Position Summary

The Director of Operations (DOO) role is to work closely with the Chief Operations Officer (COO) in

effectively managing the daily internal administrative and support service areas of Johnson Health Center

(JHC). The DOO also assists in the development and implementation of new programs, sites, and services

at JHC.

Essential Duties And Responsibilities

• Works closely with the COO in providing general oversight to operations of all JHC programs at all

designated sites, including new access points.

• Collaborates with the COO and/or President and Chief Executive Officer (PCEO) in the administration

of policies, plans, programs, and proposals that will further the goals and objectives stated in the

annual grant application and program expectations.

• Provides direct supervision and oversight to the Associate Directors of Dental Operations, Associate

Director of Pediatrics \& OB/GYN Operations, and Associate Director of Family Medicine \& Behavioral

Health.

• Ensures that JHC maintains adequate access to care in all facilities by monitoring patient wait times,

the ability to schedule appointments, and general patient feedback

• Manages clinic schedules to ensure adequate patient access as well as adequate productivity.

Analyzes trends and develops recommendations for schedule modification.

• Works closely with the Facilities Team to ensure all JHC locations are maintained in such a manner

that they are safe, clean, and aesthetically pleasing. Provides an active role in project planning related

to facilities.

• Collaborates with the COO on project management for all major JHC construction and renovation

projects. Serves as the liaison between JHC and external contractors in conjunction with the

Maintenance Supervisor.

• Serves as the leader for internal optimization projects, with oversight and guidance from the COO.

May be asked to assess areas of the business that are struggling and make recommendations for

improvement and increased efficiency.

• Works with the COO to search for grant opportunities and compose grant proposals that aid in

accomplishing the agency’s strategic goals.

• Partner with Pharmacy leadership to evaluate operational workflows and identify opportunities for

improvement and patient access to pharmacy services.

• Demonstrates knowledge and understanding of federal requirements for Federally Qualified Health

Centers and ensures that all departments are adherent to these. Maintains adherence to federal and

state regulations and patient confidentiality.

• Serves as a member of the Senior Leadership Team. May be included in Executive Team activities as

an ad-hoc member when needed.

• Performs other duties and responsibilities periodically, which the COO and/or PCEO may deem

necessary and appropriate.

• Serves as a key operational liaison between departments to ensure workflows are coordinated,

efficient, and aligned with organizational goals and mission.

• Must demonstrate good internal and external customer service skills.
• Staff must demonstrate an understanding of the intent and follow the standards and guidelines of

OSHA.

• Must possess the ability to follow the supervisor’s instructions and maintain regular attendance.

Other Functions

• Staff members will abide by the Code of Conduct as documented in the Corporate Compliance

Manual.

• Must demonstrate a personal and professional commitment to JHC and its mission.
• Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse

population we serve.

• Management may modify, add, or remove any job functions as necessary, or as changing

organizational needs require.

• Performs other duties as assigned.

JHC Core Values

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

• Respect – We value and respect each patient, their family, ourselves, and each other.

Every individual associated with Johnson Health Center will be treated with dignity and respect. We

value and respect people’s differences, show empathy to our patients, their families and each other,

and work collectively to build Johnson Health Center as a health center and an employer of choice.

• Integrity – We are committed to doing the right thing every time.

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical

behavior. We are accountable for the decisions we make and the outcome of those decisions.

• Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality

improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and

administrative teams are passionately committed to the highest quality of care for our patients. We

continually seek out ways to enhance the patient experience and promote an environment of

continuous quality improvement.

• Innovation – We value creativity, flexibility, and continuous improvement efforts.

We are advocates and instruments of positive change, encouraging employees to engage in

responsible risk-taking and working to make a difference. Out of the box thinking enables us to build

on successes and learn from failures.

• Teamwork – We understand that teamwork is the essence of our ability to succeed.

We work across functional boundaries for the good of the organization. Our collaborative approach

ensures participation, learning and respect and serves to improve the quality of patient care. By

focusing on a team-based approach, the expertise of each Johnson Health Center employee is

leveraged to optimize the patient experience.

Physical Demand And Working Environment

Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds

occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking,

standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant

computer usage. OSHA low-risk position.