IT Vendor Management & Service Delivery Manager | Global Infrastructure | Hybrid | JLPT N2~ | ITベンダーマネジメント／サービスデリバリーマネージャー

A Global manufacturer with a strong focus on the automotive sector is looking for an experienced

IT Vendor \& Service Delivery Manager

to lead outsourcing governance, supplier management, and IT infrastructure service delivery as part of its large-scale post-merger IT transformation.

This management role focuses on outsourcing strategy, provider governance, contract management, infrastructure service delivery, and post-merger operational readiness. You will work closely with global IT teams, business stakeholders, and external service providers to establish a sustainable outsourcing model, drive operational excellence, and ensure high-quality infrastructure services across the organization.

Responsibilities:

• Lead the establishment of the organization's IT infrastructure outsourcing operating model following the post-merger integration

• Develop and implement governance frameworks for global outsourcing provider management

• Define outsourcing standards, operational models, and governance processes aligned with global IT strategy

• Represent the outsourcing function within global infrastructure governance and working groups

• Act as the primary point of contact for strategic infrastructure outsourcing providers

• Lead contract negotiations, operational discussions, and supplier governance activities

• Monitor provider performance against SLAs, KPIs, and contractual commitments

• Build strong long-term relationships with outsourcing partners while driving continuous service improvements

• Ensure stable delivery of outsourced IT infrastructure services throughout the carve-out and post-merger transition

• Monitor operational performance, service quality, stability, and efficiency

• Support continuous improvement initiatives across outsourced infrastructure operations

• Drive operational excellence through effective vendor collaboration and governance

• Lead outsourcing-related workstreams supporting enterprise infrastructure transformation

• Manage project scope, schedule, budget, quality, and deliverables within assigned programs

• Support knowledge transfer and operational transition from Daimler Truck to the new organization

• Contribute to long-term IT infrastructure strategy and transformation initiatives

• Lead the Outsourcing Provider Management function within the Infrastructure organization

• Collaborate with Infrastructure, Application, Business, Procurement, and Global IT teams

• Coordinate with international stakeholders across multiple business units and regions

• Drive alignment between business objectives, supplier capabilities, and global infrastructure strategy

Required Skills:

• 5\+ years of experience in IT Infrastructure with significant experience managing outsourcing providers

• Strong knowledge of Enterprise IT Infrastructure including Cloud, Network, Data Center, and Digital Workplace environments

• Experience managing IT outsourcing vendors, supplier governance, and contract negotiations

• Strong understanding of IT Service Management (ITSM), SLAs, KPIs, and operational governance

• Experience managing infrastructure implementation, migration, and operational support services

• Proven experience managing supplier relationships, budgets, contracts, and vendor performance

• Strong project management, stakeholder management, analytical, and communication skills

Why should you apply

• Lead the development of the IT infrastructure outsourcing organization within a newly integrated global enterprise

• Drive supplier governance, contract strategy, and operational excellence across enterprise infrastructure services

• Collaborate with global IT teams, executive stakeholders, and strategic outsourcing providers

• Play a key leadership role in one of Japan's largest post-merger IT infrastructure transformation initiatives

• Join a globally recognized commercial vehicle manufacturer investing in digital transformation, connected mobility, electrification, and next-generation technologies

Company Details:

A large global automobile manufacturer based in Germany. This company is Japan's leading brand, known for its high customer satisfaction performance.

Salary:

10M\~14M JPY

Working Hours:

9:00 - 18:00 (Mon-Fri)

Working Style:

Hybrid

Holidays:

Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays

Services/Benefits:

Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance

ID: 499445