Team Lead – Social Media Operations

Role Overview

The Team Lead – Social Media Operations will be responsible for

end-to-end execution, team management, and delivery of social media outputs across multiple language teams (5 languages)

. This role demands strong leadership, operational discipline, and accountability for results, ensuring all campaigns and content are delivered on time and meet quality standards.

Core Responsibilities

1\. Team \& Manpower Management

• Lead and manage multiple social media teams across

5 language verticals

• Allocate resources effectively based on workload and priorities
• Monitor team productivity, performance, and bandwidth utilization
• Mentor team members and ensure skill development and efficiency

2\. Delivery \& Execution Ownership

• Own

end-to-end delivery

of all social media content and campaigns

• Ensure

timely execution

as per content calendars and campaign plans

• Act as the

single point of accountability

for output quality and deadlines

• Track progress and proactively resolve bottlenecks

3\. Planning \& Workflow Management

• Conduct

daily stand-ups

, weekly planning, and review meetings

• Drive structured workflows for content creation, approvals, and publishing
• Coordinate with internal stakeholders (design, content, performance marketing)
• Ensure smooth execution from ideation → creation → approval → publishing

4\. Approvals \& Quality Control

• Review and approve content across all language teams before publishing
• Maintain consistency in brand tone, messaging, and visual standards
• Ensure localization quality and cultural relevance for each language

5\. Communication \& Collaboration

• Lead discussions with internal teams for campaign planning and execution
• Align with marketing and business teams on priorities and deliverables
• Act as a bridge between strategy and execution teams

6\. Performance \& Outcome Responsibility

• Take ownership of

final outcomes

, not just task completion

• Monitor performance metrics and optimize execution strategies
• Ensure campaigns meet engagement, reach, and business objectives

Key Skills \& Requirements

• Strong experience in

team handling and operations management

• Proven ability to manage

multi-language or multi-regional teams

• Excellent planning, coordination, and execution skills
• High accountability and ownership mindset
• Strong decision-making and problem-solving ability
• Ability to work in fast-paced, deadline-driven environments
• Effective communication and stakeholder management skills

Key Traits We’re Looking For

• Outcome-driven rather than task-driven
• Strong leadership presence and accountability
• Highly organized and process-oriented
• Proactive in identifying risks and solving issues
• Ability to handle pressure and manage multiple teams simultaneously

Success Metrics (KPIs)

• On-time delivery of all social media deliverables
• Quality and consistency across 5 language outputs
• Team efficiency and productivity levels
• Campaign performance and engagement metrics
• Reduction in delays, reworks, and escalations