Employee Relations Specialist

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Summary:

The Employee Relations Specialist serves as a resource for day-to-day employee relations matters

across assigned Pyramid Healthcare facilities. This role provides guidance, coaching, and support to supervisors

and managers on routine workplace concerns at the verbal and written warning level, including attendance issues,

minor conduct concerns, policy clarifications, and interpersonal conflicts.

The Employee Relations Specialist ensures the fair, consistent, and timely application of company policies and

progressive discipline procedures while fostering a positive, supportive work environment aligned with our mission of

helping individuals and families reclaim lives affected by addiction and behavioral health challenges.

Essential Duties And Responsibilities

Serve as the point of contact for managers and supervisors seeking guidance on routine employee

relations matters, including attendance and punctuality issues, minor workplace conduct concerns,

interpersonal conflicts, and first-time or low-level policy infractions.

Coach and advise managers through progressive discipline steps ensuring documentation is thorough,

consistent, and aligned with Pyramid Healthcare policies

Assist managers in drafting clear, objective, and legally sound corrective action documentation,

performance coaching memos, and attendance records.

Provide guidance to managers and employees on the interpretation and application of Pyramid

Healthcare's HR policies, and standard operating procedures.

Ensure uniform and equitable application of workplace policies across assigned facilities

through regular audits, trend monitoring, and manager education.

Conduct initial intake and triage of employee relations concerns to determine severity and appropriate

handling level; Identify and promptly escalate complex employee issues, allegations of serious

misconduct, or cases requiring formal investigation to the HR Manager/HRBP.

Prepare thorough case intake summaries, including relevant facts, witness information, and supporting

documentation, for seamless handoff to the HR Manager/HRBP, Employee Relations when escalation

is warranted.

Maintain accurate, timely, and complete case files for all employee relations matters in the designated

case management system, from intake through resolution and closure.

Track and analyze employee relations data and trends (e.g., types and frequency

of corrective actions, attendance patterns, turnover indicators) for assigned facilities and prepare periodic

reports for the HR Manager, Employee Relations.

Collaborate with HR colleagues on special projects, policy updates, and process improvements.

Completion of all required trainings as designated by the company and accreditation/licensing entities.

Other duties as assigned.

Supervisory Responsibilities

None

Required Qualifications

Education, Licensure, \& Experience

Bachelor’s Degree required

High School Diploma or GED required.

Minimum of one (1) year experience focusing on foundational employee relations or generalist duties

preferred.

Ability to handle sensitive information with discretion.

Understanding of basic HR policies and general employment practices.

Job Knowledge, Skills, And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent verbal and written communication and interpersonal skills with a customer service mindset

A working knowledge of local, state and federal standards as well as regulating body standards.

Comfort navigating multiple systems, databases, and manual trackers simultaneously.

Strong organizational skills with exceptional attention to detail and follow-through.

Ability to work independently and collaborate effectively with cross-functional and remote teams

while, exercising sound judgment and escalating issues appropriately. Demonstrated ability to

manage multiple priorities and deadlines in a high-volume, detail-oriented environment.

High level of discretion and commitment to maintaining confidentiality.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is

regularly required to sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is

occasionally required to stand, walk, stoop, twist, kneel, or crouch. The employee must occasionally lift and/ or

move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderately quiet \& indoors. This position may require local travel

to facilities.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values:

INTEGRITY

is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.

DEDICATION

is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.

COLLABORATION

is a steadfast, team-focused approach; working together to achieve excellence.

PASSION

is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.