Business Analyst

We are looking for a Product-Driven Business Analyst (BA) who looks beyond just "gathering requirements" to truly understand the why behind what we build. In this role, you won’t just manage a backlog; you will act as a critical bridge between strategy and execution, transforming customer problems into scalable product features.

You possess a product mindset, meaning you prioritize user impact, value delivery, and data over rigid checklists. Working side-by-side with Product Managers, Engineers, and UX designers, you will help define the product vision, validate assumptions, and ensure our development team is always building the highest-leverage solutions.

What you’ll do

1. Translate Vision into Action: Own the translation of high-level product strategy and roadmaps into crisp, actionable user stories, acceptance criteria, and technical specifications.
2. Focus on Outcomes over Outputs: Analyze complex workflows and user data to ensure the features we build solve real user pain points and drive core business metrics.
3. Bridge the Gap: Act as the day-to-day partner for the engineering team, clarifying scope, triaging trade-offs, and ensuring alignment with the overarching product goals.
4. Data-Driven Prioritization: Use quantitative metrics and qualitative feedback to help prioritize the backlog, balancing quick wins with long-term strategic initiatives.
5. The Product Mindset: You don’t just ask "What do you want built?" You ask "What problem are we trying to solve, and how will we measure success?"
6. Agile Fluent: Deep experience working in fast-paced Agile/Scrum environments, with a strong mastery of writing user stories, behavior-driven development (BDD), and mapping user journeys.
7. Systems Thinker: Ability to see how individual features impact the broader ecosystem, ensuring technical scalability and a seamless user experience.

Key Responsibilities

Requirement Gathering

• Engage with stakeholders to gather business needs, pain points, and expectations.

Documentation

• Prepare user stories, functional requirements, process flows, and acceptance criteria.

Stakeholder Communication

• Act as the link between business users, project teams, and technical teams.

Process Analysis

• Analyse current processes and propose improved future-state processes.

Acceptance Criteria

• Define clear acceptance criteria for each requirement or user story.

Clarifications

• Provide clarification on business rules, requirements, and expected outcomes.

Testing Support

• Support UAT by guiding users and confirming business expectations.

Defect Management

• Assess business impact of defects and support prioritisation.

Change Requests

• Analyse change requests and assess impact on scope, process, and users.

User Acceptance Testing

• Coordinate with users for UAT and support sign-off.

Release Readiness

• Confirm that business requirements and user expectations are met.

Continuous Improvement

• Identify opportunities to improve business processes and requirement quality.

Cross-Functional Awareness

• Understand QA principles to write clear, complete, and testable requirements.

Nice to Have (QA Knowledge / Exposure)

The following are not mandatory but would be considered a strong advantage, as they reflect an understanding of the Quality Assurance side of the software delivery lifecycle:

• Understanding how to validate that the system meets requirements and works correctly.
• Ability to review requirements to understand testing scope and expected system behaviour.
• Familiarity with preparing test scenarios, test cases, test scripts, and test evidence.
• Experience communicating testing progress, defects, risks, and quality status.
• Exposure to validating end-to-end business processes through testing.
• Ability to use acceptance criteria to design and execute test cases.
• Comfort raising questions or gaps found during test preparation or execution.
• Experience executing functional, regression, integration, or UAT support testing.
• Knowledge of logging defects, providing evidence, retesting fixes, and tracking defects to closure.
• Ability to assess testing impact and update test cases or regression scope accordingly.
• Experience supporting UAT execution and assisting users in reporting defects.
• Ability to confirm test completion, defect status, and quality risks before release.
• Interest in improving test coverage, testing practices, automation, and quality controls.
• Understanding of BA activities to better interpret requirements, business rules, and user expectations.