Senior Business Process Consultant

ABOUT CAPITAL TECHNOLOGY ALLIANCE

At Capital Technology Alliance, we believe changing the future of technology means valuing people. We are committed to building a collaborative, high-performing environment where professionals are empowered to deliver meaningful impact. Our teams work on challenging, often high-visibility initiatives that support mission-critical systems, enterprise modernization efforts, and data-driven decision-making.

CTA is proud to demonstrate a high renewal rate with our employees and contractors. We place a high value on expertise. That's why CTA is committed to paying top rates in the industry and connecting you with positions and flexible engagement options that match your skills and professional goals.

POSITION OVERVIEW

CTA is seeking a Manager, Customer Relations / Lead Business Process Consultant to serve as the senior point of contact for stakeholder engagement and operational process transformation on a government technology program. This dual-function leadership role combines client relationship management with hands-on business process consulting to analyze, redesign, and optimize operational workflows that improve program efficiency and service delivery outcomes.

SCOPE OF WORK

The Manager/Lead BPC will establish and sustain productive working relationships with government program managers, operational end users, and executive stakeholders. The consulting scope includes structured business process analysis engagements: documenting current-state processes (as-is), facilitating workshops to define and validate future-state (to-be) processes, identifying inefficiencies and automation opportunities, and developing actionable implementation roadmaps. The consultant will manage and mentor a team of business process analysts and ensure all deliverables meet contract quality, timeliness, and format standards.

KEY RESPONSIBILITIES

• Serve as primary customer-facing liaison; proactively manage stakeholder expectations and escalation resolution
• Design and facilitate structured business process analysis workshops, interviews, and observation sessions
• Produce high-quality as-is and to-be process flow documentation using BPMN, Visio, or equivalent tools
• Identify process gaps, redundancies, compliance risks, and automation opportunities across program operations
• Develop and present process improvement recommendations and business cases to senior government leadership
• Lead, assign work to, and mentor a team of business process analysts
• Develop and maintain project plans, risk logs, status reports, and executive briefing materials
• Coordinate with IT development and integration teams to align process redesign with system capabilities and constraints
• Define, track, and report KPIs and performance metrics tied to contract deliverables and process improvement outcomes

REQUIRED QUALIFICATIONS

• 7\+ years of business process consulting or management consulting experience, with at least 2 years in a lead or supervisory role
• Demonstrated experience managing client and stakeholder relationships in a government or enterprise professional services environment
• Proficiency in business process modeling using BPMN 2\.0, Visio, Lucidchart, or equivalent tools
• Experience designing and facilitating structured workshops and requirements sessions at the executive or director level
• Proven ability to manage, assign, and develop a team of analysts
• Exceptional written and verbal communication skills; demonstrated ability to produce executive-ready deliverables
• Bachelor's degree in Business Administration, Public Administration, Information Systems, or related field; Master's degree preferred

PREFERRED QUALIFICATIONS

• PMP (Project Management Professional) certification
• Lean Six Sigma Green Belt or Black Belt certification
• CBAP or PMI-PBA certification
• Prior experience leading process improvement engagements within a government technology program
• Experience with change management methodologies (Prosci, ADKAR, or equivalent)

JOB SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of business process management (BPM) frameworks and improvement methodologies (Lean, Six Sigma, BPR)
• Knowledge of government program operations, procurement cycles, and IT service delivery models
• Skill in facilitating complex multi-stakeholder sessions and driving consensus on process design decisions
• Skill in translating qualitative process observations into quantifiable improvement recommendations
• Ability to manage competing priorities, client expectations, and team deliverables simultaneously
• Ability to build trusted, long-term relationships with senior government officials and program managers