Director of Information Technology

Director of Information Technology

NearU-Services

2550 West Tyvola Road Charlotte, NC 28217

Build. Lead. Transform.

We’re looking for a forward-thinking, hands-on

Director of Information Technology

to lead and elevate our entire technology ecosystem. This isn’t just about keeping the lights on—this is about building a modern, secure, and scalable tech environment that powers real business growth.

You’ll be the go-to leader for everything IT—owning strategy, driving execution, and partnering closely with leadership to turn business goals into smart, efficient technology solutions.

If you love solving complex challenges, influencing strategy, and making a visible impact across an organization—this role is for you.

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.

This role is four days on-site at our Charlotte Branch Service Center office.

What You’ll Own

IT Operations \& Service Excellence

• Lead day-to-day IT operations across internal teams and managed service providers
• Ensure systems are fast, reliable, and always available when the business needs them
• Jump in as the escalation point for critical issues and keep things moving

Vendor \& MSP Partnerships

• Build strong, accountable partnerships with IT vendors and MSPs
• Set clear expectations through SLAs—and hold partners to them
• Continuously evaluate performance, cost, and value

Security \& Compliance

• Champion a strong, proactive security posture across the organization
• Ensure compliance with regulatory requirements (HIPAA experience a plus)
• Lead audits, risk assessments, and continuous improvements

Infrastructure \& Systems Leadership

• Oversee cloud platforms, identity management, and core business systems
• Guide smart architectural decisions that scale with the business
• Drive consistency, efficiency, and future-ready solutions

Projects That Move the Business Forward

• Prioritize and lead key IT initiatives from idea to execution
• Align technology investments with business priorities
• Deliver projects that make a measurable impact

Budget \& Strategic Investment

• Own and optimize the IT budget
• Make thoughtful, data-driven investment decisions
• Balance cost with innovation and performance

Business Partnership

• Act as the bridge between leadership and technology
• Translate business needs into clear, actionable solutions
• Keep stakeholders informed with regular updates and insights

What You Bring

• 8\+ years of IT leadership experience
• Proven success managing IT operations, infrastructure, and vendors
• Strong expertise in cloud environments and identity management
• Experience with compliance frameworks (HIPAA preferred)
• A natural communicator who can influence at all levels
• A builder mindset—you don’t just maintain, you improve

What Makes This Role Different

• You’ll own outcomes—not just oversee tickets
• You’ll have a seat at the table influencing business strategy
• You’ll shape the future of IT, not just manage the present
• You’ll work across operations, finance, HR, and leadership to drive real impact

Collaboration

• Partners with: Operations, Finance, HR, and external vendors

Why This Role Matters

Technology is at the core of everything we do—and this role is critical to keeping our business secure, scalable, and ready for what’s next. As Director of IT, you won’t just support the business—you’ll help drive it forward.