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People Success / HR Manager

PastryStar

Location

Laurel, MD

Salary

Not specified

Type

fulltime

Posted

Today

via linkedin

Job Description

Position Summary

The People Success / HR Manager is responsible for building, sustaining, and scaling a positive, inclusive, and high-performing workplace culture. This role blends traditional human resources responsibilities with a strong focus on employee experience, training, engagement, and organizational health. The People Success / HR Manager serves as a trusted partner to leadership and employees, ensuring that people practices align with company values, operational needs, and long-term business goals.

Key Responsibilities

  • Champion company culture and values, ensuring they are reflected in daily practices and employee interactions.
  • Serve as the primary point of contact for employee relations, coaching leaders and employees through workplace concerns.
  • Oversee full-cycle HR operations including recruiting, onboarding, offboarding, performance management, and policy administration.
  • Design and implement employee engagement, recognition, and retention initiatives.
  • Partner with leadership on workforce planning, succession planning, and organizational development.
  • Ensure compliance with federal, state, and local employment laws and regulations.
  • Manage recruitment and hiring processes, ensuring a consistent and values-aligned candidate experience.
  • Oversee benefits administration, compensation programs, and employee wellness initiatives.
  • Develop and maintain HR policies, handbooks, and internal communications.
  • Support managers with performance coaching, conflict resolution, and leadership development.

Culture \& Employee Experience

  • Act as a steward of company culture, fostering trust, accountability, and collaboration.
  • Lead initiatives that promote employee engagement, morale, and belonging.
  • Gather and analyze employee feedback to drive continuous improvement.
  • Support change management efforts and organizational growth initiatives.

Qualifications

  • Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
  • 5\+ years of progressive HR or people operations experience.
  • Strong knowledge of employment law, HR best practices, and compliance requirements.
  • Demonstrated experience building positive workplace culture and employee engagement programs.
  • Excellent interpersonal, communication, and conflict-resolution skills.
  • Ability to balance empathy with sound judgment and business needs.

Preferred Skills

  • Experience in manufacturing, food production, or multi-site operations.
  • HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR).
  • Experience supporting both hourly and salaried workforces.
  • Strong organizational and project management skills.

Why This Role Matters

The People Success / HR Manager plays a critical role in ensuring that employees feel supported, heard, and empowered to do their best work. By aligning people practices with company values and business strategy, this role helps create a workplace where both employees and the organization can thrive.

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