AWS Connect Engineer II

AWS Connect Engineer II

Las Vegas, NV, United States and 3 more(Hybrid)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision \& Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision \& Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

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Come collaborate with us for the most iconic gaming resorts in Las Vegas and around the world!

Experienced by millions of guests each year, the Caesars Marketing and Entertainment Products team crafts customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, and more.

Based in Las Vegas or one of our corporate locations in Reno, NV, Atlantic City, NJ, or Jersey City, NJ. Within the Caesars Digital Team Member Products team, customer experience is at the forefront of everything we do.

To help us build functional systems that improve the customer experience, we’re looking for a AWS Engineer II who can: 1) be responsible for maintaining current infrastructure 2) create new AWS infrastructure \& stability 3) Partner and coach development teams and vendors to help set standards to ensure all teams can engineer scalable, reliable, and resilient applications 4) Act as an AWS Connect and Bedrock Technical SME .

The salary range for this position is $120,000 - $150,000 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.

HOW YOU WILL CREATE THE EXTRAORDINARY

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• Act as a Company Technical SME on AWS Connect \& AWS Bedrock.
• Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.
• Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.
• Submit Change/Incident Management Tickets, coordinate \& obtain approvals.
• Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).
• Ability to design, code, and test projects.
• Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.
• Perform code review for others, in increasing levels of complexity.
• Document activities from design to completion to assist future analysts in understanding work solutions.
• Participate in testing of projects within confines of current systems.
• Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
• Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
• Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).
• Monitor and manage system performance and ensure the highest level of availability and security.
• Participate in business continuity and disaster recovery planning.
• Ensuring that systems are safe and secure against cybersecurity threats.
• Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.
• Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
• Develop and maintain well written and oral communication skills.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
• AWS Connect configuration changes
• AWS Bedrock configuration and development/feature enhancements

KNOWLEDGE AND EXPERIENCE

• AWS Connect Experience Preferred
• Overall AWS Experience Required
• AWS Bedrock Experience Preferred

+ REST APIs

+ Java/JavaScript

+ SQL/MSSQL

+ JSON

• Strong AWS product knowledge
• AWS Certifications Preferred
• The ability to develop AWS environments as code.
• An automate first mindset.
• Strong AWS product knowledge.
• At least 1 AWS Professional Certification.
• Experience migrating and implementing AWS changes.
• Must have a proactive attitude to platform enhancements.
• Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.
• Translating requirements into technical solutions and creating technical documentation.
• Experience migrating and implementing AWS changes.

WHAT YOU WILL NEED

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• 3-5 years of experience working with AWS products or a similar technology.
• 3-5 years of software development experience:
• AWS Connect or AWS Bedrock Certifications Preferred
• Must be competent in all aspects of programming and design with minimal direction.
• Experience working and designing application architecture with a wide variety of third-party platforms, frameworks, and libraries.
• Experience with AWS Cloud Technologies.
• Version Control Systems (Git, SVN a plus).
• Excellent problem-solving and troubleshooting skills.
• Process-oriented with great documentation skills.
• Knowledge of best practices and IT operations in an always-up, always-available service.
• Experience with and ability to work with other IT departments, including but not limited to Infrastructure and Cybersecurity.
• Experience working with remote teams across multiple time zones.
• Experience with Agile principles and frameworks.
• Able to foster open communication, while collaborating with others.
• Views critical feedback as a ‘gift’, an opportunity for improvement

EDUCATION

• Bachelor’s degree in information systems, Computer Science or Technical Training equivalent.

ABOUT US

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At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.