Sales Operations Analyst, iTero SEA

Department:

Operations

Location:

APAC-Thailand

Description

Join a team that is changing millions of lives

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

Role summaryThe

Sales Operations Analyst, iTero SEA

will drive Salesforce.com (SFDC) adoption, sales dashboard and metrics development, analysis for Southeast Asia. At the same time, the candidate will need to liaise with various teams like Marketing, IT and Operation teams to ensure successful deployment of Marketing programs, SFDC initiatives and enhancements.

This position is based in

Kuala Lumpur, Malaysia

or

Bangkok, Thailand

.

Role expectations

• Manage SEA sales funnel through driving SFDC data accuracy and completeness.
• General knowledge to create and maintain SFDC dashboards and reports.
• Work closely with APAC iTero sales operations team to align business processes.
• Collaborate with iTero Data Analytics team to drive the development of reporting requirements, key metrics, and dashboards in PowerBI to drive sales strategy.
• Support sales management and leadership team by having the ability to organize data, provide sales analytics and insights to make optimal business decision.
• Support cross-functional projects targeted at optimizing sales operations and sales efficiency.
• Provide sales forecasting support to market leader, preparation of business review calls and presentation decks
• Perform day-to-day pricing approvals within pricing and discount policies.
• Perform sales incentive and payout computation.
• Conduct system user interface testing as and when required; develop training materials and train sales team on the new interface or system functionalities.
• Proactively identify, propose and implement new metrics, dashboards, process improvements to enhance overall sales operations effectiveness.
• Other duties may be assigned

Sales Team Administrative Support

• Provide administrative and operational support for TMs including
• Coordination of local training materials, onboarding kits, or product guides
• Logistics Support
• Provide local logistics support accordingly.

Key Responsibilities

Role summaryThe

Sales Operations Analyst, iTero SEA

will drive Salesforce.com (SFDC) adoption, sales dashboard and metrics development, analysis for Southeast Asia. At the same time, the candidate will need to liaise with various teams like Marketing, IT and Operation teams to ensure successful deployment of Marketing programs, SFDC initiatives and enhancements.

This position is based in

Kuala Lumpur, Malaysia

or

Bangkok, Thailand

.

Role expectations

• Manage SEA sales funnel through driving SFDC data accuracy and completeness.
• General knowledge to create and maintain SFDC dashboards and reports.
• Work closely with APAC iTero sales operations team to align business processes.
• Collaborate with iTero Data Analytics team to drive the development of reporting requirements, key metrics, and dashboards in PowerBI to drive sales strategy.
• Support sales management and leadership team by having the ability to organize data, provide sales analytics and insights to make optimal business decision.
• Support cross-functional projects targeted at optimizing sales operations and sales efficiency.
• Provide sales forecasting support to market leader, preparation of business review calls and presentation decks
• Perform day-to-day pricing approvals within pricing and discount policies.
• Perform sales incentive and payout computation.
• Conduct system user interface testing as and when required; develop training materials and train sales team on the new interface or system functionalities.
• Proactively identify, propose and implement new metrics, dashboards, process improvements to enhance overall sales operations effectiveness.
• Other duties may be assigned

Sales Team Administrative Support

• Provide administrative and operational support for TMs including
• Coordination of local training materials, onboarding kits, or product guides
• Logistics Support
• Provide local logistics support accordingly.

What We're Looking For

• Bachelor’s degree in Business Administration, Operations, Healthcare, or related field
• 6-7 years of experience in sales support, business operations, or medical device industry preferred
• Experience in working with cross-functional and regional teams (especially within APAC)
• Strong attention to detail and organizational skills
• Proficiency in Excel, PowerPoint, Salesforce (SFDC) preferred
• Understanding of contract workflows, compliance management, and logistics
• Strong interpersonal and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Computer skill including Microsoft office, MS Outlook, Record keeping, Data analysis etc.
• Good Communication skill in English languages

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.