Corporate Trainer

Mohamed Hilal Group is seeking a dynamic and experienced Corporate Trainer to design, deliver, and evaluate training programs focused on customer service excellence, soft skills development, and operational effectiveness across our Retail and F\&B businesses. The ideal candidate will be passionate about people development, possess excellent presentation skills, and have a proven track record of enhancing employee performance through engaging learning initiatives.

Key Responsibilities

• Design, develop, and deliver training programs on customer service, communication skills, emotional intelligence, conflict resolution, sales techniques, and professional conduct.
• Conduct onboarding and induction training for new employees across Retail and F\&B divisions.
• Facilitate classroom, virtual, and on-the-job training sessions for employees at all levels.
• Assess training needs through discussions with business leaders, performance reviews, and operational requirements.
• Develop training materials, presentations, role-play exercises, assessments, and learning resources.
• Monitor and evaluate training effectiveness through feedback, observations, assessments, and performance metrics.
• Coach and mentor employees to improve customer interactions and service delivery standards.
• Partner with department managers to identify skill gaps and recommend development solutions.
• Ensure training content aligns with company values, service standards, and business objectives.
• Maintain accurate training records, attendance reports, and learning documentation.
• Stay updated on industry trends, learning methodologies, and best practices in customer experience and employee development.

Qualifications \& Experience

• Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, Education, or a related field.
• Minimum 3 years of experience in a Corporate Trainer, Learning \& Development, Training Specialist, or similar role.
• Experience delivering soft skills and customer service training within Retail, Hospitality, Luxury Retail, or F\&B environments.
• Strong facilitation, presentation, and public speaking skills.
• Excellent verbal and written communication skills in English; Arabic is an advantage.
• Proficiency in Microsoft Office Suite and learning management systems is preferred.
• Professional training certifications will be an added advantage.

Key Competencies

• Training Delivery \& Facilitation
• Customer Service Excellence
• Coaching \& Mentoring
• Communication \& Interpersonal Skills
• Stakeholder Management
• Presentation Skills
• Learning Needs Analysis
• Employee Engagement
• Performance Improvement
• Problem Solving \& Conflict Resolution

What Success Looks Like

• Improved customer satisfaction and service standards across Retail and F\&B operations.
• Enhanced employee engagement and confidence in customer-facing roles.
• Consistent delivery of training programs that positively impact business performance and customer experience.