Chief Information Officer | Queensland Fire Department

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

The Information and Technology Directorate is responsible for providing QFD Information Communications and Technology (ICT) solutions and management of QFD ICT investments, governance, portfolio, projects and assurance activities, including implementation of transformation programs to support business strategies and alignment with Queensland Government direction and QFD organisational objectives.

Reporting to the Chief Operating Officer, Strategy and Corporate Services, you will be a key member of the Executive Leadership Team, contributing to the strategic direction of the department as a whole. You will lead, manage and provide direction in the development, implementation and delivery of integrated ICT services and solutions to support operations and organisational capability. You will have full responsibility and delegated accountability for all operational and financial aspects of the directorate, and will manage all staffing, resources, systems and processes in order to achieve effective and efficient service delivery which is in line with both legislative and corporate governance requirements.

Key requirements

Highly desirable requirements

• 5\+ years’ experience in senior ICT leadership and/or management positions in the public or private sector.
• Experience in the design, implementation, optimisation and maintenance of progressive ICT operating models inclusive of contemporary planning, investment, delivery and governance frameworks.
• Experience in setting the vision, purpose and ICT strategy and roadmap for a large organisation.
• 5\+ years’ experience in leading the delivery of a portfolio of complex ICT programs and projects in a large multi-faceted organisation.
• 5\+ years’ experience as either the project executive or senior supplier for project governance and demonstrating accountability for the definition, design, development, procurement, implementation and benefits realisation of large ICT programs and/or projects.
• A tertiary qualification in ICT, Business Management or related discipline and relevant post graduate qualifications.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

Financial

• Lead strategic planning processes for the directorate and manage the effective delivery of related services through best use of the human, financial and capital resources, ensuring government and corporate objectives are met.
• Critically analyse the overall performance of the department against strategic and operational plans to ensure that resources are utilised efficiently to meet existing service delivery obligations and future service demands.
• Lead and manage QFD ICT governance and investment to ensure effective realisation of innovative ICT solutions and benefits to support organisational objectives.

Stakeholder and outcome

• Provide timely and accurate briefing on all internal policy matters.
• Provide strategic advice to senior executives and stakeholders on the development, maintenance and delivery of ICT systems and solutions to support business portfolios and frontline services.
• Develop strategic partnerships with key stakeholders and partners which contribute to the effectiveness of QFD as a department.
• Ensure integration with whole-of-government processes, constraints and opportunities are fully understood and complied with.
• Proactively bring insights into the organisation and identify opportunities to improve QFD strategy and performance and maximise outcomes for QFD and its partners.
• Represent the interests of QFD and at times represent the Chief Operating Officer at boards and government committees to ensure the strategic objectives for QFD are considered and catered to.
• Provide leadership and drive performance and accountability throughout Strategy, Systems, Standards and Performance to achieve QFD strategic objectives.

Internal business

• Lead QFD and their partners in planning and meeting their legislative obligations and the requirements of any regulatory bodies.
• Lead and drive effective planning and decision making across QFD and its partners.
• Identify ways to improve existing service delivery, especially the delivery of new ICT products and services including the gathering of requirements, design, build and deployment of new services.
• Monitor major ICT trends and analyse their potential impact on the governance and performance of ICT service delivery.
• Contribute to the development of QFD’s strategic direction and future service planning by developing plans, policies and processes and providing advice and recommendations to the Commissioner and Deputy Commissioners based on strategic matters.

Learning and Growth

• Provide leadership in the recognition and action of critical risk:
• planning, reporting and performance management
• legislative compliance
• information management
• service delivery arrangements.
• Provide leadership in the development of strategies which keep QFD and Queensland Government values and the needs of the community at the core of its operations and all decision making in an environment of competing priorities.
• Manage the planning and implementation of broader government reform agendas and department commitments within your corporate services area and across QFD.
• Lead and manage the development of teams in the delivery of integrated IT services and solutions and drive a strong culture of customer support excellence and client focused outcomes.

Capabilities

As a leader in Queensland Government you will display outstanding judgement, high-level integrity, strong agility to adapt to a constantly changing environment, a strong achievement orientation, and excellent communication and negotiation skills.

You will be a member of a flexible, mobile leadership team with the ability to transfer your skills between functions to have an impact across the department.

You will have extensive experience across the public, private and/or not for profit sector with a strong track record of policy advice and development, leadership, strategy implementation and service improvement in a large and complex organisation.

QFD actively encourages productive working relationships, a healthy work-life balance, workplace diversity and innovation. As such you will be committed to implementing a safe, healthy and secure workplace, and flexible work and lifestyle options. You will be expected to embed quality of life principles into your working life and role model behavior’s that demonstrate a work-life balance.

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency

Stream – Executive

(leading the function)

Vision

• Leads strategically
• Stimulates ideas and innovation
• Leads change in complex environments
• Makes insightful decisions

Results

• Develops and mobilises talent
• Builds enduring relationships
• Inspires others
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Pursues continuous growth
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty

To find out more about the behaviours and competencies required for this role, visit

Leadership competencies for Queensland \| For government \| Queensland Government

Want more information?

For a confidential discussion about this role, please contact Chris Dougherty on 07 3305 5816 or Jevon Seah on 07 3305 5806

Visit: Queensland Fire Department – Chief Information Officer to apply and for more information.

For further information about QFD, please visit www.fire.qld.gov.au

QFD have engaged OnTalent to manage this recruitment process. OnTalent will disclose information about you to QFD, for QFD to consider as part of the recruitment process for this role. To see how OnTalent manages your personal information https://www.ontalent.com.au/privacy-policy

You can also refer to the Senior Executive Service - Employment Conditions for additional information.

QFD are proud to be recognised as an employer of choice for women by Work180 and celebrate all diversity by committing to a culture where people feel safe, respected, valued and engaged.

How to apply

Please refer to the QFD Senior Executive Application Guide for information on how to apply for this role and contact us to discuss any reasonable adjustments if required.