(Senior) Retention Manager (gn) – Email Marketing | Fully remote

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone who shares that obsession.

We're remote-first and open to candidates from any location.

The only thing we ask is an overlap of around 5 hours with CET working hours, so we can collaborate closely as a team while still giving everyone the flexibility to work where and how they do their best work.

Your mission:

Turn every brand in your portfolio into a retention success story by building strategies, flows, and campaigns that keep customers coming back and growing revenue along the way.

What you'll do:

• Own results \& relationship for 4 Shopify brands doing over 5M/y
• Write your own copy and work with our strong design team to make it bang
• Grow our collective knowledge by sharing tools, frameworks and ways of thinking

What we're looking for (non negotiable):

• 2\+ years hands-on Klaviyo experience
• Full funnel understanding, not just email metrics
• Strong relationship builder and proven client-facing experience
• Agency background or 8fig\+ brand experience

What you'll get:

• Competitive base salary \+ performance-based variable
• Generous paid time off
• Fully remote - work from wherever you do your best work
• Clear growth path into Senior and Manager positions
• Access to all tools, data, courses and coaches you need for being successful
• Direct access to founders of the fastest growing e-commerce brands world wide

This is for you if:

• You're a freelancer/agency owner who wants more stability
• You hate how slow decision making is in your current role
• You're the only expert in your company and miss a team

This is not for you if:

• You're looking to get away by doing the bare minimum
• You need a lot of hand holding throughout the day

Speak soon ❤️ 🔥