DESIGN RESEARCHER

Location: Telecommute

Job Type: Contract

Compensation Range: $42 - 47 per hour

We are looking for a highly skilled Design Researcher to join the Digital Product Design team. In this role, you will play a crucial part in enhancing the user experience and driving innovation across our digital offerings.

You will be responsible for defining research strategies, gathering and interpreting user insights, conducting rigorous user testing, and delivering actionable, user-centric recommendations across the product development lifecycle. If you have a passion for design thinking, strong analytical instincts, and a track record of elevating digital experiences through research, we want to hear from you.

Responsibilities:

• Methodology \& Strategy: Identify and execute the best qualitative and quantitative methodologies to meet research objectives across digital products and services.
• Research Execution: Craft test plans, workshop activities, and interview guides. Recruit participants, moderate research sessions, and conduct objective field research.
• Cross-Functional Collaboration: Partner closely with product designers, managers, and cross-functional Agile teams to ensure user insights are embedded throughout every stage of product development.
• Insight Synthesis: Analyze research data, create compelling reports/presentations, and build key design artifacts including user personas, journey maps, and service blueprints.
• Market Benchmarking: Perform competitive analysis and industry benchmarking to uncover market trends and user behavior shifts.
• Travel: Travel within the U.S. as needed to perform on-site qualitative research, observational studies, and user interviews.

Qualifications:

• Education: Bachelor's degree in Design, Psychology, Human-Computer Interaction (HCI), or a related field.
• Experience: 4\+ years of dedicated experience as a Design Researcher embedded within an Agile environment (portfolio/case studies required).
• Research Mastery: Proven experience conducting end-to-end user research and usability testing for digital products across all stages of development.
• Methodologies: Proficient in both qualitative and quantitative research techniques, aligned with human-centered design principles.
• Tooling: Demonstrated proficiency with research tools (e.g., UserTesting, Optimal Workshop, SurveyMonkey).
• Skills: Strong analytical, problem-solving, project management, and presentation skills.

Preferred Qualifications:

• Experience conducting usability testing specifically for native mobile applications.
• Strong workshop facilitation skills (e.g., leading design thinking or co-creation sessions).
• Background working directly in tandem with Product Designers to validate designs iteratively.
• Familiarity with foundational Service Design concepts and ecosystem mapping.

JOBID: 072026-141528

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD\&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.