Member Services & Operations Manager

Position Overview

The New York State Troopers Police Benevolent Association (NYSTPBA) is seeking a dedicated and highly organized Member Services \& Operations Manager to support the daily operations of the union and serve as a key resource for active and retired members.

This position plays a vital role in maintaining member records, administering benefits and programs, coordinating communications, and supporting the Executive Board. The ideal candidate is detail-oriented, responsive, and committed to serving the needs of law enforcement professionals and their families.

Key Responsibilities

Membership Services \& Database Management

• Administer badge and ID programs, including application processing, background checks, ordering, and record maintenance
• Maintain accurate and up-to-date membership records, including active, retired, and honorary members
• Process retirements and status changes, including member outreach and coordination of benefits and dues adjustments
• Serve as a primary point of contact for member inquiries related to dues, benefits, insurance, and status changes
• Upload and monitor monthly database updates; troubleshoot and coordinate system improvements with developers

Operational \& Administrative Support

• Coordinate administrative matters for the Executive Board, including full release requests and official correspondence
• Support general office operations, including front desk coverage as needed
• Manage building access systems (gate codes, key fobs) and serve as liaison with vendors for issue resolution
• Troubleshoot technical issues and coordinate with IT, phone, and software vendors
• Assist with onboarding new staff and delegates, including equipment setup and system access

Communications \& Digital Content

• Assist in drafting and distributing union-wide communications, including e-newsletters and official updates
• Manage and update website and mobile applications with current member information, benefits, and announcements
• Maintain up to date member contact lists
• Oversee social media accounts, including content creation and memorial postings

Programs \& Member Initiatives

• Administer annual Supplemental Fund program including communications, application processing, and eligibility verification
• Coordinate production and distribution of member materials (cards, stickers, etc.)
• Support union elections by coordinating timelines, tracking terms, and working with third-party vendors for nominations and ballot processing
• Assist with legislative communications, including memoranda and letters of support or opposition

Publications \& Content Management

• Serve as editor for biannual Trooper magazine:
• Collect and organize content, photos, and articles
• Write and edit sections as needed
• Coordinate with publisher and review proofs
• Assist in producing annual calendars and other publications

Employee \& Benefits Administration

• Assist with employee onboarding, training, and benefits enrollment
• Coordinate benefits changes and payroll deductions with finance
• Liaise with insurance brokers and providers to assist members and employees with coverage-related questions

Additional Responsibilities

• Maintain internal documents (handbooks, directories, templates, etc.)
• Organize and maintain office files, records, and equipment
• Provide general administrative support to the Board of Directors and union leadership

Qualifications

• Associate’s degree or equivalent experience in business administration, operations, or related field
• 3\+ years of experience in operations, membership services, or administrative management
• Strong organizational skills with exceptional attention to detail
• Excellent communication skills and ability to interact professionally with law enforcement personnel
• Tech savvy with proficiency in Microsoft Office Suite
• Ability to handle sensitive and confidential information with discretion

Preferred Skills

• Experience managing membership-based organizations or associations
• Familiarity with benefits administration and insurance coordination
• Experience managing digital communications (websites, email platforms, social media)
• Basic technical troubleshooting and systems coordination experience

Pay: $62,413\.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person