Customer Success Manager

Regional Customer Success Manager – Jakarta, Indonesia \| Enterprise SaaS

We are hiring a

Regional Customer Success Manager (CSM)

for a leading global SaaS organization in the retail and e-commerce space. This role is ideal for professionals who combine strong account management expertise with a commercial mindset to drive customer growth and long-term value.

Role Overview

You will act as the primary point of contact for enterprise customers in Indonesia, owning relationships, driving adoption, and expanding revenue through renewals, upselling, and cross-selling.

Key Responsibilities

• Manage and grow

enterprise customer accounts

across the region

• Drive

renewals, upselling, and cross-selling

to increase revenue

• Ensure seamless

onboarding and product adoption

• Build strong relationships with

senior stakeholders and decision-makers

• Identify new business opportunities within existing accounts
• Collaborate with internal teams to deliver

tailored customer solutions

• Own revenue metrics including

forecasting and collections

Required Experience

• 7\+ years of experience in Account Management and Customer Success

within SaaS or technology environments

• Strong track record in

revenue growth (renewals, upsell, cross-sell)

• Experience in

customer onboarding and adoption strategies

• Exposure to

SAP or Oracle partner ecosystems

is highly preferred

• Background in

retail, e-commerce, or digital transformation

is an advantage

• Strong stakeholder management and commercial acumen

Why Consider This Opportunity

• High-impact role with ownership of

strategic enterprise accounts

• Exposure to

regional markets across Southeast Asia

• Opportunity to work in a

growth-focused, enterprise SaaS environment

Interested candidates can share their profiles at: [email protected]