Director, Planning & Service Management, Strategic Operations & Medical Administration - BC Children's Hospital

Director, Planning \& Service Management, Strategic Operations \& Medical Administration

BC Children's Hospital

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/ Divisions/ Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Director, Strategic Planning \& Service Management reports to the Senior Director, Medical Affairs and Operations, C\&W and works closely with senior leaders across C\&W to develop service and program plans, identify and monitor performance indicators, develop policies and procedures and manage external contracts. Through strategic projects and activities, this role has significant influence on policy and process development related to medical program planning and utilization across C\&W

What You’ll Do

• Provides leadership in the development and monitoring of the agency’s service plan with the Ministry of Health, ensuring alignment with the Ministry’s strategic priorities.
• In collaboration with the Senior Director, Medical Affairs and Operations and C\&W executive leaders, will engage with medical programs to develop operational and strategic plans, annual goals, and objectives, which support the agency’s mandate and are aligned with PHSA and government priorities.
• Provides leadership in the integration of administrative, clinical, and human resources information across C\&W programs and fosters the creation and use of high quality, meaningful information for planning, service management, quality improvement and decision-making purposes.
• Provides leadership for the identification and development of various metrics and key performance indicators for meeting both agency reporting needs and the performance reporting requirements of the PHSA and the PHSA Board, and external parties including the Ministry of Health, Ministry of Mental Health \& Addiction, BC Patient Safety \& Quality Council and Accreditation Canada. Oversees the routine production of these reports.
• Works to build capacity into the information processes and systems for the agency. Oversees the creation of value added information from existing data and provides leadership in the identification of gaps in strategic information by developing business cases and participating in project teams created to address those gaps.
• Oversees the delivery of performance improvement consulting and business support services to medical program leaders across C\&W. The services delivered include organizing, synthesizing, and analyzing data on patient services, interpreting information, and participating in the development of recommendations for improvements.
• Liaises with a range of stakeholders to support the development and implementation of C\&W policies and management of the C\&W integrated service planning and evaluation policy framework. Leverages change management skills to enable best practices, policy improvement and systems integration. Key partnerships are with senior leaders throughout the agency, as well as policy leads across the PHSA.
• Ensures negotiated financial and service arrangements are in line with organizational standards, practices, guidelines, and budgetary constraints. Maintains key partnerships with executive and senior leaders throughout the agency including PHSA Medical Affairs, Risk Management and PHSA Legal Counsel.
• Develops and maintains systems to implement, monitor, and report on deliverables identified in contracts, and to ensure ongoing vendor compliance with terms and conditions.
• Represents the agency at PHSA, regional, provincial, and national committees and working groups as appropriate.
• Provides professional expertise, advice, and information to others throughout C\&W through attendance at meetings and preparation of reports.

Qualifications

What you bring

• A level of education, training and experience equivalent to a Master’s degree in Business Administration, Healthcare Administration, Leadership, or other relevant field plus seven (7) to ten (10) years relevant senior leadership experience in healthcare, quality improvement and/or organizational change.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH contexts found in the foundational documents including Truth \& Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women \& Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills \& Knowledge

• Knowledge and expertise in quality management and performance improvement. Strong strategic thinking, systems approach, analytical, communication and interpersonal skills required.
• Superior analytical skills including the ability to comprehend, analyze, and resolve complex issues and present information in concise meaningful ways.
• Highly developed business writing and verbal communication skills.
• Ability to facilitate and encourage cooperation between diverse operational groups and skill sets, to work collaboratively to problem-solve and design and implement solutions, and strong negotiation skills to influence others, both internal and external to the organization at various levels.
• Ability to provide strategic direction and to analyze/resolve problems from a global perspective.
• Proven ability to effectively manage fiscal resources.
• Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Demonstrated ability to exercise tact, good judgment and initiative. Demonstrated ability to manage, mentor and engage staff.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth \& Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women \& Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our 2,000\+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health \& safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:

Regular, Full-Time

Wage:

$118,923 - $170,951 per year

Location:

4500 Oak Street, Vancouver, BC V6H 2N9

Hours of Work:

Monday – Friday; 0900-1700

Requisition #:

205871E

What We Do

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCCH is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment \& Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth \& Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women \& Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention Current Employees Of PHSA

You must apply via your internal profile at

http://internaljobs.phsa.ca

.

The internal job posting expires on

October 29, 2026

and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant.

Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at

careers@phsa.ca

.